eheadspace Duty of care
If eheadspace become concerned about the safety of you or anyone else during an email or chat session, we will take steps to try to make sure you and/or others are safe. If necessary, we may need to pass on your contact information (if you have supplied it) to authorities who can help protect you and/or others, such as a crisis service or the police. Where possible we will work with you openly letting you know if our concerns reach the point where we need to involve other services.
We are obliged to try to protect you and/or others if the information you submit tells us that:
- you are being seriously hurt by someone else
- you are thinking of seriously harming yourself
- someone else is being, is likely to be, seriously hurt by you or another person