headspace

Ashfield

Hours

  • Monday: 9:00am - 7:00pm
  • Tuesday: 9:00am - 6:00pm
  • Wednesday: 9:00am - 6:00pm
  • Thursday: 9:00am - 7:00pm
  • Friday: 9:00am - 5:00pm
  • Saturday: Closed
  • Sunday: Closed

headspace Ashfield is a bulk billed and/or free youth mental health service for 12-25 year olds. We provide young people with mental health services, access to doctors (GPs), sexual health services, alcohol and drug services, work and study services and youth programs.

headspace Ashfield can also provide referral pathways to external services, should the need arise.

Hours

  • Monday: 9:00am - 7:00pm
  • Tuesday: 9:00am - 6:00pm
  • Wednesday: 9:00am - 6:00pm
  • Thursday: 9:00am - 7:00pm
  • Friday: 9:00am - 5:00pm
  • Saturday: Closed
  • Sunday: Closed

headspace Ashfield is operated by New Horizons. All headspace services are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Central and Eastern Sydney (EIS Health Ltd).

Services

Mental Health Services

Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.

Sexual Health Services

Sexual health screenings on site or links to local services. 

Work & Study Services

Workers either on site or linked to the centre who can assist you with work or study opportunities. 

Doctor (GP)

GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally. 

Alcohol & Drug Services

Workers either on site or linked to the centre who can assist you with any alcohol or other drug issue. 

Youth Reference Group

A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.

“As soon as I sought help, I suddenly realised that my anxiety was very treatable and that I wasn’t alone.”
- Charlie

Media gallery

How headspace centres can help
What is headspace
Helping you get a job

More information

Accessibility information for getting to heaspace Ashfield

headspace Ashfield is located on Liverpool Road in Ashfield. There are two connected buildings: Ashfield Mall and Inner West Council Ashfield Customer Service Centre. There is a wheelchair accessible ramp, tactile tiles and an automatic door at the entrance to headspace Ashfield.

Trains

Ashfield Station is 300 metres from the centre and wheelchair accessible. From the station, proceed along Hercules Street to the intersection of Liverpool Road.

For more information, please visit Transport NSW Accessibility Information and Ashfield Station Accessibility.

Buses

There are bus stops on Liverpool Road and Brown Street near Ashfield (160 metres away). The closest bus stop is on Liverpool Road, 8 metres from the centre, near Fox Lane.

For more information, please visit Transport NSW Accessibility Information.

Car parks

Accessible car spaces for the public are located at Ashfield Mall via Holden Street, Knox Street or Norton Street.

Complaints, Compliments and Suggestions

Whether you are a young person attending headspace Ashfield, the carer, family member or friend of a young person attending headspace Ashfield, a health professional or service provider, we greatly encourage and value your feedback!

headspace Ashfield is constantly improving the way we work, so please let us know if you have any suggestions. We'd also like to know if you think we're doing something well as it helps us to make sure we continue to do great things in youth mental health services. 

We are committed to resolving complaints promptly at a local level. If you wish to make a complaint about headspace Ashfield's services or team, start by talking to the staff member(s) involved, our Clinical Lead or Operations Manager. 

You can also use headspace Ashfield's Feedback Form. The completed Feedback Form can be emailed to headspaceashfield@newhorizons.net.au.

Referral Processes

Please note that headspace is not a Crisis or Emergency Service. In the event of a Mental Health Crisis, please call the NSW Mental Health Line on 1800 011 511. In an emergency, call 000 or go to a hospital emergency department.

 

Young People

If you are a young person and wish to refer yourself to headspace Ashfield, you are welcome to call us on (02) 9193 8000 during our business hours to discuss your options.

Carers, Family and Friends

If you are the carer, family member or friend of a young person and wish to refer them to headspace Ashfield, you are welcome to call us on (02) 9193 8000 during our business hours to discuss their options.

Service Providers

If you are a health professional or service provider and wish to refer a young person to headspace Ashfield, please complete our Service Provider Referral Form. Prior to completing the aforementioned form, please ensure that you have obtained the young person's consent, thereafter providing as much information as possible so that headspace Ashfield's Intake Workers can determine suitability and the most appropriate treatment options. headspace Ashfield will contact the young person and inform you thereafter of the outcome of your referral with us.

The completed Service Provider Referral Form can be emailed to headspaceintake@newhorizons.net.au or faxed to "Intake" on (02) 9193 8089.

Secondary School Presentations

headspace Ashfield offers presentations to secondary schools in the Inner West and surrounding area, with the aim of promoting positive youth mental health and wellbeing. headspace Ashfield has developed a Presentation Request Form to manage and prioritise the requests we receive. Prior to completing the aforementioned form, please take the time to read headspace Ashfield's Presentation Outlines to ensure that our presentation(s) meet(s) the needs and outcomes of your school.

The completed Presentation Request Form can be emailed to headspaceashfield@newhorizons.net.au, to the attention of our Community Engagement Coordinator. Please allow up to 20 business days for their response.

Where else can we get help? For carers, family, friends and young people

Online resources and services for carers, family, friends and young people:

 

eheadspace  (www.eheadspace.org.au) provides young people, their carers, family and friends with free online and phone counselling and support.

 

Kids Helpline (https://kidshelpline.com.au/) provides kids, teenagers and young adults with free online and phone counselling. Available 24 hours a day, 7 days a week.

Parent Line NSW (http://www.parentline.org.au/) provides parents with free online and phone counselling. Available on weekdays 9am-9pm and weekends 4-9pm.

Smiling Mind (www.smilingmind.com.au) is a web and app-based meditation guide.

 

In a crisis Kids Helpline, Lifeline and the NSW Mental Health Line are available.

In an emergency contact 000.

Mood Gym - www.moodgym.anu.edu.au

ECouch - www.ecouch.anu.edu.au  

ReachOut Australia - www.reachout.com

1800RESPECT - https://www.1800respect.org.au/

Mindspot - www.mindspot.org.au

Brave (Beyond Blue) - https://brave4you.psy.uq.edu.au/

Professionals or agencies I can contact during a crisis:

  • Name: Lifeline                                                    Phone: 13 11 14
  • Name: NSW Mental Health Line                        Phone: 1800 011 511
  • Name: Emergency Services                               Phone: 000
  • Name: Kids Help Line                                         Phone: 1800 55 1800
  • Name: DV & sexual abuse support                    Phone: 1800 737 732

APPS

Online resources and services for carers, family and friends:

Your Rights and Responsibilities

It is important that you know what you can expect from headspace Ashfield, its services, its staff and what your responsibilities are whilst receiving support and treatment at this centre.

You have the right to:

  • Be treated equally and respectfully, free from discrimination such as ageism, racism, or sexism

  • Feel comfortable and safe

  • Have a say in what support and treatment you receive

  • Maintain your culture, human dignity and identity.

 

You have the responsibility to:

  • Attend your appointments according to schedule and free from alcohol and/or other drug intoxication

  • Cooperate and work collaboratively with the team supporting and treating you

  • Express any concerns or questions about your support and treatment

  • Provide us with, to the best of your ability, information to assist with your support and treatment

  • Provide us with 48 hours' notice if you cannot attend your scheduled appointment (unless in an emergency or extenuating circumstances)  

  • Take responsibility for the outcomes of any decision(s) you may make

  • Treat carers, family, friends, other users of the centre and staff with respect.