headspace Bankstown is a free and confidential service where young people between the ages of 12-25 can access friendly youth mental health professionals.
We provide access to services such as counselling, employment and educational support, peer mentoring, alcohol and drug support, general health advice and legal advice. Our services are also accessible for people with disabilities. You may need a medicare card to access some of our services.
If you want to talk or make an appointment, call us, drop into our centre, or email us (see more information section). If you’re not feeling up to contacting us yourself, feel free to ask your family, friend, teacher, doctor or someone close to you to make a referral or contact us on your behalf.
- Monday: 9:00am - 5:00pm
- Tuesday: 10:00am - 6:00pm
- Wednesday: 10:00am - 6:00pm
- Thursday: 9:00am - 5:00pm
- Friday: 9:00am - 4:00pm
- Saturday: Closed
- Sunday: Closed
headspace Bankstown is operated by Flourish Australia. All headspace services are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, South Western Sydney (South Western Sydney PHN).
Mental Health Services
Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.
Alcohol & Drug Services
Workers either on site or linked to the centre who can assist you with any alcohol or other drug issue.
Youth Reference Group
A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.
GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally.
Work & Study Services
Workers either on site or linked to the centre who can assist you with work or study opportunities.
Centres have a range of programs and activities for young people. Just ask your centre what they have on.
How to Get Your Own Medicare Card
Young people 15+ years old can get their own Medicare card by visiting a Medicare office or by calling Medicare on 13 20 11.
This fact sheet and road map explain why young people may need their own Medicare card, and which option and pathway to take for getting their own Medicare card that will suit their needs under difference circumstances.
Service Provider Referral Form
Service providers can download a referral form for headspace Bankstown here.
Please return this form either by email through firstname.lastname@example.org or fax on (02) 9790 7615.
For after hours services, please contact:
- eheadspace on 1800 650 890 or eheadspace.org.au (9am-1am, 7 days a week)
- The Kids Helpline on 1800 55 1800 (24/7)
- Lifeline on 13 11 14 (24/7)
In case of a crisis or emergency, please contact:
- Mental Health Line on 1800 011 511 (24/7)
- Emergency on 000 (24/7)
Praise, Suggestions & Feedback
Do you have any praise, suggestions and feedback about headspace Bankstown's services or centre?
We'd love to hear your ideas about headspace Bankstown.
You can do this by filling out a quick survey below. It is private and confidential so you don’t have to leave your details, however, if you would like to receive a response from from us, please leave your contact details in the last section of the survey.
This is a way for you to have your say about headspace Bankstown.
Access our Praise, Suggestion & Feedback survey here.
- Did you know that at headspace Bankstown we have a youth friendly General Practitioners (GP)?
Our GPs here are Dr. Kiely Kim & Dr. Susan Baroudy
Susan works here on Wednesday's 9 - 5pm (please call to confirm availability first)
Kiely works here on Tuesday's from 9.30am - 5pm (please call to confirm availability first)
To make an appointment with Susan or Kiely, please call 9393 9669
For more information about getting help from a GP, please visit here.
- Our office is in the process of being accredited with AGPAL
- We use bulk-billing arrangements here through Medicare so when you visit and use our services, it will not cost you anything and you will not be out of pocket
- We have clinicians and psychologists here who speak Arabic, Turkish, Norwegian and Vietnamese
- We use Translating and Interpreting Services (TIS) for all other languages
- Our building has wheelchair access and wheelchair parking available at the back of the building (access through Sir Joseph Banks Street)
Service & Community Development
headspace Bankstown provides youth mental health services to schools and the community in the Bankstown and Canterbury local area.
The Service & Community Development Officer is able to provide the following:
- Attend a mental health event and hold a stall
- Provide educational workshops on mental health topics
- Presentations about our service and referral pathways
- Promotional material, and
- In service tour where you are able to visit our centre, meet our staff and find out more about headspace Bankstown
The services provided have a health promotion and education focus.
We deliver these services to promote positive mental health and wellbeing (please note that these services do not have a medical or therapeutic focus).
For more information, please contact the Service & Community Development Officer at headspace Bankstown:
P: 9393 9669
As part of headspace Bankstown, we have contributing partners who support our centre by providing other services that young people may access alongside our services.
We would like to acknowledge and thank our contributing partners:
- Salvation Army (headFYRST)
- New Horizons
- South West Sydney Local Health District (SWS LHD)
- Black Dog Institute
- One Door Mental Health
- Canterbury Bankstown City Council
- Mission Australia
- Catholic Care - Direct Employment
Finding Our Centre
Our centre is located in the 'Bankstown City Capital Centre', which is directly across from Bankstown Central Shopping Centre, next to McDonald's on Rickard Road.
Our address is Suite 1, 41-45 Rickard Road, Bankstown. We are located on the ground floor straight down the foothpath in the first photo.
If you're having a little trouble finding us, please call on 9393 9669, let reception know that you are unable to find the office and tell us your location and we can try and guide you to our office.
The front of our building
The front of our office
Meet Our Team
Here at headspace Bankstown, it takes a bunch of wonderful and passionate people to complete our team and help support the young people that visit our centre.
Our Team Includes:
Tom - Senior Clinical Manager headspace Services
Emely - Clinical and Operations Manager
Emma K - Practice Manager
Sue - Administration Support Officer
Rebecca - Receptionist
Marwa - Service & Community Development Officer
Emma M - Senior Youth Access Clinician
Rachelle - Senior Youth Access Clinician
Jolene - Alcohol & Drug Counsellor
Lucinda - Clinical Lead
Ali - Youth Access Clinician
Youth Reference Group
Private Practitioners (PP):
Kate - Registered Psychologist
Maria - Clinical Psychologist
Irene - Registered Psychologist
Wajma - Clinical Psychologist
Samar - Registered Psychologist
Dominic - Registered Psychologist
Dr. Kiely - GP
Dr. Josie - Psychiatrist
Contributing Consortium Members:
William - Employment Consultant
Kelly - Sexual Assault Counsellor
Noleen - Alcohol & Drug Counsellor
Loretta - Carer Advocate
Katie - Youth Legal Advisor
Belinda - Mental Health Nurse