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  • Monday: 9:00am - 6:00pm
  • Tuesday: 9:00am - 6:00pm
  • Wednesday: 9:00am - 6:00pm
  • Thursday: 9:00am - 6:00pm
  • Friday: 9:00am - 5:00pm
  • Saturday: 9:00am - 3:00pm
  • Sunday: Closed


headspace Bankstown provides free information, support and services to young people aged 12-25, and their families and friends. We can help with mental health, general health, alcohol and other drug services as well as employment support. Simply phone or email to arrange an appointment with one of our staff.

Centre update: The health & wellbeing of our young people and their families is our top priority. In response to COVID-19 and minimising person-to-person contact, we are offering telehealth services. We are available during our business hours through telephone or email. We're here for you.

Service Provider Referral Form

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  • Monday: 9:00am - 6:00pm
  • Tuesday: 9:00am - 6:00pm
  • Wednesday: 9:00am - 6:00pm
  • Thursday: 9:00am - 6:00pm
  • Friday: 9:00am - 5:00pm
  • Saturday: 9:00am - 3:00pm
  • Sunday: Closed

headspace Bankstown is operated by Flourish Australia. All headspace services are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, South Western Sydney (South Western Sydney PHN).


Nutrition screening, dietary assessment and education about food and lifestyle, also support around healthy eating strategies.

Your GP can refer you to see a specialist youth psychiatrist for bulk billed assessment and management advice for mental health issues.

Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.

Workers either on site or linked to the centre who can assist you with any alcohol or other drug concern.

A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.

Get tips on how to prepare your resume and present for interviews. Find out about local employment opportunities (full time, part-time, or casual).

Services could include: provision of contraception and advice, testing, support, treatment and management of sexually transmissible infections(STI) HIV/AIDS and viral hepatitis vaccination for Hepatitis and HPV, pregnancy testing and referral.

GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally. 

Workers either on site or linked to the centre who can assist you with work or study opportunities. 

Centres have a range of programs and activities for young people. Just ask your centre what they have on. 

“As soon as I sought help, I suddenly realised that my anxiety was very treatable and that I wasn’t alone.”
- Charlie

Jobs and volunteering

Positions currently available at headspace Bankstown

Join our Family & Friends Reference Group

Applications are now open for our Family & Friends Reference Group!

The purpose of this Family & Friends reference group are: 

  • Contribute to the quality improvement and evaluation of our centre 
  • Reduce stigma surrounding mental health and encourage early help seeking 
  • Support headspace Bankstown to maintain a family-inclusive practice  

More about what’s involved:  

  • The Family and Friends Reference Group is an opportunity to have your say and get involved with headspace and the local community
  • As a Family and Friends Reference Group member, you will be invited to meet regularly  you will be offered the option to attend these meetings in person, online or via phone. 
  • Your participation may involve reviewing documents, providing your feedback about an existing service and sharing your thoughts and ideas with us about new services. 


Please read before applying - key role requirements:

  • You must reside in the local community at application, or be able to demonstrate a connection to the local community
  • You must have current or previous experience as a carer, family member or friend of a young person who has experienced mental ill health


If you're interested to join, have a read of our FAQs and complete our EOI form. Please return the completed EOI form to our email address.


For more information contact:

Phone: (02) 9393 9669
Email: headspace.bankstown@flourishaustralia.org.au

More information

What is telehealth?

Although headspace generally provides in-person counselling support, due to COVID-19, and the current climate with physical distancing measures, to ensure we are able to still provide a service to young people, their families and friends, we are using a combination of telehealth and in-person services.

Telehealth services consist of any health-related communication via telephone and video conferencing platforms and applications. Instead of in-person appointments, we are now providing online appointments over phone calls and video calls using ‘Zoom’.   

To find out more about our telehealth services, such as:

  1. How to use telehealth services

  2. How to make the most of telehealth services

  3. Confidentiality

  4. Troubleshooting

  5. Frequently Asked Questions

Please download - Guidelines for Young People to use Telehealth

You can download our factsheet for setting up a safe space at home to talk with your counsellor.

Feedback Survey

If you have used our telehealth services, and would like to provide some feedback on how it went and how we can improve, please fill out the survey here

Consent Form

If you are new to telehealth or would like further information on our privacy, consent, and confidentiality information, please download our Telehealth Privacy, Consent, Confidentiality & Cancellation Policy

For additional information on telehealth, please visit - headspace online and phone services (telehealth)

If you are having any questions or concerns with using our telehealth services, please contact us:
02 9393 9669 or headspace.bankstown@flourishaustralia.org.au

Young People

If you are a young person and wish to see someone at headspace Bankstown, you are welcome to email, call or drop in during our business hours to discuss your options. You can also check out our headspace Welcome Pack here, which has a bunch of info about the services we provide.

Parents, Family, Carers and Friends
If you are the family member, carer or friend of a young person and wish to refer them to headspace Bankstown, you are welcome to call us during our business hours to discuss their options. Please ensure that the young person who you are referring is willing to engage with headspace and is able to attend appointments.

Service Providers
If you are a service provider, health professional, or from a school and wish to refer a young person to headspace Bankstown, please complete our Service Provider Referral Form. Prior to completing the form, please ensure that you have obtained the young person's consent and provide as much information as possible so that headspace Bankstown's Intake Officer can determine the suitability and the most appropriate treatment options for the young person. headspace Bankstown will contact the young person and inform you thereafter of the outcome of your referral with us.

Please return this form by email to headspace.bankstown@flourishaustralia.org.au or fax (02) 8367 5124.

We recommend that you follow up the emailed or faxed referral with a phone call, just to make sure we've received it.

Our phone number is: (02) 9393 9669.

We welcome all feedback and suggestions regarding our referral process. If you'd like to fill out our feedback form, it can be found here.

Please note: headspace Bankstown does not offer crisis or emergency support. If you or someone you care for needs immediate emergency support, please call 000 (Police, Fire, Ambulance), go to a hospital emergency department or call the NSW Mental Health Line on 1800 011 511.

For after-hours services, please contact:
- eheadspace on 1800 650 890 or eheadspace.org.au (9am-1am, 7 days a week)
- The Kids Helpline on 1800 55 1800 (24/7)
- Lifeline on 13 11 14 (24/7)
- Mental Health Line 1800 011 511 (24/7)

we can help you get to where you want to go 

Do you need help with looking for a job or job training?

Or support in starting a career? Or advice on study options?


No matter where you’re at, headspace Work & Study is here to help you move forward. It doesn’t matter who you are or where you live. If you’re aged between 15-25, we’re here for you. Everything is private and totally confidential. And there’s absolutely no cost.

We have a team of friendly vocational specialists at our centre who will work closely with you towards your study and/or employment goals. And if you're not sure what your future goals look like, they can help with that too. 

Ways we can help: 

  • Explore different career paths 
  • Building your confidence 
  • Being your best in job interviews 
  • Developing a tailored resume & cover letter
  • Spotting training opportunities 
  • Navigating Centrelink 
  • Ongoing support once you're working 


Tell me how I can get involved?

Call or email us to find out more, or if you're already connected to our service, chat to your Youth Access Clinician. They can arrange a meet and greet with a vocational specialist. If you choose to participate in the program, an initial appointment will be arranged so you can start a vocational profile, job search activities or other goal-setting objectives to get you to your best future.

We can be reached on (02) 9393 9669 or by emailing hwsbankstown@flourishaustralia.org.au

You can read more about headspace Work & Study here.



Our centre is located in the 'Bankstown City Capital Centre', which is directly across from Bankstown Central Shopping Centre, next to McDonald's on Rickard Road. 

Our address is Suite 1, 41-45 Rickard Road, Bankstown. We are located on the ground floor straight down the footpath in the first photo, towards the right side. We are wheelchair accessible, and have a gender neutral bathroom.

If you're having a little trouble finding us, please call on 9393 9669, let reception know that you are unable to find the office and tell us your location and we can try and guide you to our office.

20150319 101018 HDR 25
The front of our building complex

 The walkway to our centre


The front of our centre


Here at headspace Bankstown, it takes a bunch of wonderful and passionate people to complete our team and help support the young people that visit our centre.

Our Team Includes:
Aniela - Senior Clinical Manager 
Shannon - Acting Clinical & Operations Manager
Mariah - Practice Manager
Anu - Administration Support Officer
Carmen - Administration Support Officer
Marwa - Service & Community Development Officer
Linda - Senior Youth Access Clinician
Emily - Senior Youth Access Clinician
Surleen - Senior Youth Access Clinician
Kimberly - Youth Access Clinician (currently on maternity leave)
Enrique - Youth Access Clinician
Chantell - Youth Access Clinician
Jolene - Alcohol & Drug Clinician
Ali - Alcohol & Drug Clinician
Danielle - Vocational Specialist
Raaniyah - Vocational Specialist
Tina - Vocational Specialist
Adam - Vocational Coordinator

Youth Reference Group

headspace Bankstown's Youth Reference Group (YRG) is a volunteer team of young people who are advocates for youth mental well-being and are interested in making a difference for the Canterbury-Bankstown community. Many of the YRG members have a lived experience or know someone with a mental health concern which provides valuable insight to ensure young people's voices and opinions remain important in headspace Bankstown's mission. 
Our YRG members represent headspace Bankstown through assisting and planning various community events such as annual Youth Week activities, Mental Health Month, creating youth community projects and many more.
Monthly meetings are held to discuss centre and service improvement opportunities and plan upcoming events. YRG members have the opportunity to meet like-minded people and to participate in memorable social team building activities.


Youth Reference Group members with other local youth volunteer groups at an event for Youth Week 2022

Youth Reference Group members with other local youth volunteer groups at an event for Youth Week 2022


Family & Friends Reference Group
The Family and Friends Reference Group is a group who may have had a family member or friend access headspace services or a lived experience with mental health issues. They consult with our centre on a variety of topics and issues, and are involved in a number of local and national projects. 

The reference group aims to give family members and friends the opportunity to provide input into the strategic direction of headspace Bankstown, wider headspace programs and services.

Private Practitioners (PP):

Dr Phil - Provisional Psychologist
Mariana - Registered Psychologist
May-Lin - Accredited Mental Health Social Worker
Sussan - Registered Dietitian

Dr. Josephine - Psychiatrist
Dr. Jennifer - General Practitioner (GP)
Dr. Erainia - General Practitioner (GP) 

Contributing Consortium Members:

The Salvation Army (headFYRST)
South West Sydney Local Health District (SWS LHD)
Black Dog Institute
One Door Mental Health
Canterbury-Bankstown City Council
Lifeline Macarthur
Mission Australia
Arab Council
The REACH Foundation
WISE Employment
Beyond Blue (NewAccess)
Marrickville Legal Centre

headspace Bankstown provides youth mental health services to schools and the community in the Bankstown and Canterbury local area.
The Service & Community Development Officer is able to provide the following:

- Attend a mental health event and hold a stall
- Provide educational workshops on mental health topics
- Presentations about our service and referral pathways
- Promotional material, and
- In service tour where you are able to visit our centre, meet our staff and find out more about headspace Bankstown

The services provided have a health promotion and education focus.
We deliver these services to promote positive mental health and wellbeing (please note that these services do not have a medical or therapeutic focus).

Please download and fill out our SCD-Request-Form for any of the above services and return it to headspace.bankstown@flourishaustralia.org.au

Due to the current COVID-19 circumstances, requests are considered through delivery via online platforms. 

For more information, please contact the Service & Community Development Officer at headspace Bankstown:
E: headspace.bankstown@flourishaustralia.org.au
P: (02) 9393 9669

At headspace Bankstown, we run clinical and non-clinical groups for young people as well as for their family & friends. They are all FREE of charge. 

Our current and upcoming groups include:  



Chilled is a structured, group session program aimed at treating anxiety in adolescents. It uses a cognitive behavioural approach, which means that it focuses on teaching skills to manage anxiety. Core skills include how to identify anxious thoughts, feelings and behaviours, discovering realistic thoughts and expectations (detective thinking) and gradually building independence and confidence by facing fears (stepladders). 

This group is open to young people aged 12-17 years and runs for 7 consecutive weeks.

Begins Friday 28th October, 2022, 4:30pm-6:30pm. 

Location: headspace Bankstown



Partnering with The Reach Foundation, Ignite is a program for young people to experience a unique youth-led environment that encourages them to challenge themselves, connect to others and grow their self-awareness and resilience. 

This program will run over 2 days and is open to young people aged 13-17 years. 

When: Wednesday 5th and Thursday 6th October, 2022, from 10am-2:30pm. 

Location: Bryan Brown Theatre 


If you are interested in any of the groups listed above, please complete our Expression of Interest (EOI) form linked here. You will be contacted to provide confirmation of your spot within the groups you select interest in, as well as further participation information closer to the dates.


LGBTQIA+ Youth Group
This is a social group, where young people aged 16-25 are welcome in a safe and inclusive space to connect with others who are also a part of the LGBTQIA+ community. It is a closed, private group where confidentiality is held at all times.

If you'd like to join, please complete our EOI form here. You will be contacted to confirm your membership within the group and for further participation information. 

If you would like more info, please contact us on (02) 9393 9669 or email us at headspace.bankstown@flourishaustralia.org.au


Other Services

We also currently offer other services in support of our headspace core streams, including:

  • Family therapy 
  • Dietetics services 
  • Sexual health checks and STI testing

Have a chat to one of our friendly staff to learn more about these additional supports.


Did you know that we have youth-friendly General Practitioners (GP)?

You can choose to see Dr. Jennifer Martinez or Dr. Erainia Wu. Please call (02) 9393 9669 to confirm availability if you would like to book an appointment. 

We use bulk-billing arrangements through Medicare so when you visit and use our services, it will not cost you anything.
Learn how to get your own Medicare card by clicking on our 'How to Get Your Own Medicare Card' tab on our website (underneath the 'Our GP' tab).

For a factsheet on how to get help from a GP, as well as other information, you can access it here.

medicare card

How do I get my own Medicare card? 

Young people 15+ years old can get their own Medicare card by heading online to the Service Australia Medicare page linked here. Enquiries and other Medicare card related requests can also be made by visiting them at the nearest office or by calling Medicare on 132 011.

This fact sheet and road map explains why young people may need their own Medicare card, and which option and pathway to take for getting their own Medicare card that will suit their needs under difference circumstances.

Click here to learn more

Do you have any praise, suggestions and feedback about headspace Bankstown's services or centre?

We'd love to hear your ideas about headspace Bankstown.

You can do this by filling out a quick survey below. It is private and confidential so you don’t have to leave your details, however, if you would like to receive a response from from us, please leave your contact details in the last section of the survey.

This is a way for you to have your say about headspace Bankstown.

Access our Praise, Suggestion & Feedback survey here.