headspace Bathurst is a youth-friendly FREE service for anyone aged between 12 and 25 years who are having a tough time, or would just like to improve their health and wellbeing.
The services you access at headspace Bathurst will depend on what your needs and goals are.
Your first appointment will be with one of our Youth Care Coordinators. They'll talk with you about what's going on in your life and help work out what your options are. This could involve support from a psychologist, a psychiatrist, a GP, a financial planner, a drug and alcohol counsellor, or an educator.
eheadspace provides free and confidential online and telephone support for anyone aged 12-25 years old.
- Monday: 9:00am - 5:00pm
- Tuesday: 9:00am - 5:00pm
- Wednesday: 9:00am - 5:00pm
- Thursday: 9:00am - 6:00pm
- Friday: 9:00am - 3:00pm
- Saturday: Closed
- Sunday: Closed
headspace Bathurst is operated by Marathon Health. All headspace services are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Western NSW (Western Health Alliance Ltd).
Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.
Sexual health screenings on site or links to local services.
Workers either on site or linked to the centre who can assist you with work or study opportunities.
Centres have a range of programs and activities for young people. Just ask your centre what they have on.
GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally.
Workers either on site or linked to the centre who can assist you with any alcohol or other drug issue.
A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.
If you would like to refer a young person to our service, please print and complete this referral form. You can then fax it to us on (02) 6338 1199 or drop it into our Bathurst office at 102 Keppel Street or our Cowra office at Shop 43C Cowra Mall, 39-43 Kendal Street.
Self referral: If you are a young person between the ages of 12-25 and wish to make an appointment for yourself please call (02) 6338 1100 for our Bathurst office or (02) 6341 5800 for our Cowra office. You can also email firstname.lastname@example.org or visit us in person to make an appointment. You'll find details for by using the 'find a centre' navigation page.
If you'd prefer to make contact online or by phone then eheadspace might be for you. eheadspace is a confidential, free and secure space where young people 12 - 25 or their family can chat, email or speak on the phone with a qualified youth mental health professional. You can find out all about it here.
could your voice help headspace Bathurst meet the needs of young people in our region?
headspace Bathurst needs the inside scoop on what the hot topics are, advice on where we should focus our attention, youth input on how we can improve the experience of young people who walk through our door and ideas on how we might reach young people in our community who need us most. We also need to know what's working, and what isn't, and a plan to make sure we're regularly asking these questions.
In short, we're always looking for new ways to celebrate the skills and knowledge young people have, and we believe a Youth Reference Group is a great way of utilising the strengths, abilities and capabilities of our youth community.
What will my role in the Youth Reference Group involve?
By being a member of headspace Bathurst's Youth Reference Group you're signing up to be involved in the planning, decision making and direction of headspace Bathurst.
Your voice will help -
- guide headspace Bathurst in the development and review of programs, groups and resources.
- ensure young people in Bathurst have the opportunity to initiate and be involved in community awareness raising activities and events.
- create positive youth media that promotes young people, their experiences and stories.
- make sure headspace Bathurst continues to be a youth friendly centre that meets the needs of local young people.
What's in it for you?
This is your chance to:
- Link in with other inspired young people and have a positive impact on your community.
- Build your skill set! You can focus your attention on the skills you most want to develop. This could range from lending a helping hand at community events, project management, or increasing your knowledge of mental health.
- Advocate on behalf of your peers and community.
- Get some experience in marketing and promotion.
- Participate in training opportunities.
- Tick up a whole heap of experience for your resume.
What am I committing to?
If you're a member of headspace Bathurst's Youth Reference Group you'll be ready to;
- Attend meetings on a regular basis. You'll also need to acknowledge that there will be times you won't be able to make it, so being prepared to keep in touch when you're not around will be important. The dates and times of these meetings will be decided by members.
- Volunteer your time to develop projects and attend events.
- Be involved in online groups or contactable between meetings so that we can progress your ideas and keep the momentum going!
How do I get involved?
- To get you application rolling we just need a few details from you. You'll find an application form here (pdf version/word version) or you can pick up one from our office at 102 Keppel Street.
- if you're under 16 years of age you'll need the approval of your guardian to get involved. If you think this is going to be a problem please let us know.
- You can also download a copy of our Youth Reference Group FAQs here.
- Once completed, simply return the application form to Jake Byrne, by email email@example.com, by mail PO Box 175 Bathurst NSW 2795 or drop it in to 102 Keppel Street.
The hYLITE Centre
The hYLITE Centre is a place at headspace Bathurst where you can access the internet and get stuff done! There's one room with a whole stack of computers so you can finish up that pesky assignment, write resumes and look for jobs and another room with a TV and bean bags if you need to take a break or a quiet place to study. The best thing about the hYLITE Centre is that there's someone there to help you out if you get stuck, or just need a final surge of inspiration to get it done!
When can I drop in?
The hYLITE Centre is open to all young people aged 12 to 25 years. You can drop in from 10am to 5pm on Monday and 3pm – 5pm Tuesday, Wednesday and Thursday. You don't need an appointment to use the Centre during these hours but you will need to come prepared by bringing the work you want to get done. If it's online then you can access it from our computers. You could be working on school, TAFE or university assignments, or might just want a quiet place to finish up your resume for that super job application you're about to submit.
Who will be there to help?
The hYLITE Centre is staffed by the hYLITE Coordinator, Amanda, and headspace Bathurst has recruited a team of young people from CSU to make sure the Centre runs smoothly. They are on hand whenever the hYLITE Centre is open to make sure the computers are working properly and that you have what you need to get busy. They can also help out with some of those tricky questions, proof read your job application or brainstorm where else you might be able to get help.
What else happens at the hYLITE Centre?
The hYLITE Centre has a whole stack of different programs on offer during the day but some of these programs have specific requirements and change from term to term, so you'll need to contact our team to see if any of them would be suitable for you.
Open Access: Monday 10am to 5pm - Like the name suggests, Open Access is open to all young people aged between 12 and 25 years. It's a whole day devoted to young people who might need somewhere quiet to go to get their work done or to look for employment. If you're enrolled in Distance Education and TAFE then you can use the hYLITE Centre from 10am to 5pm.
Distance Education: Tuesday 10am to 2.30pm - On Tuesday from 10am to 2.30pm we have a teacher from the Dubbo School of Distance Education (DSODE) in the hYLITE Centre. You need to have a referral from DSODE to use the hYLITE Centre during these hours.
How do I find out more?
If you'd like to find out more about the hYLITE Centre you can speak with Amanda Rohr on 6338 1100 or email firstname.lastname@example.org
If you work with a young person and would like to refer them to the hYLITE centre, you can download a hYLITE Referral form here
How you can help
headspace appreciates the support of local businesses and the community
headspace Bathurst has a goal: We want every young person who wants help to receive help at the time when they need it most.
To achieve this goal - we need your help!
Donations are gratefully accepted at our Bathurst and Cowra offices.
headspace Bathurst would like to recognise the following generous supporters:
CSU Mitchell Rugby Club , Mudgee High School Year 12 2013 , CSU Diggings Residence, Ray White Real Estate Cowra, Cowra Amcal Chemist, James 'High Octane' Lanham, Rotary Club of Bathurst East RYDA, Woodstock CWA, Singles Group, Cowra Art Group Quilters, Majellan Women's Bowling Club, Blayney High School, CSU Event Management students, CWA - South West Group, Cowra Youth Council, The Hub Espresso Bar & Eatery, Lions Club of Bathurst, The Great Walk Foundation, Macquarie Skin and Day Spa, I Spy Coffee, Perthville Congregational, Bathurst East Rotary Club (RYDA), Panorama Motor Cycle Club Inc, Mr Kevin Fox, Edgell Bathurst Jog, Apex Club of Oberon, Cowra Services Club, Cowra Rugby League Club, Tommy's Bistro - Imperial Hotel Cowra, Target Cowra, G&B Automotive, Cowra Health Club, Skin & Beauty Emporium, Ambiance Hair, Dream Retreat, Cindy and Anna Williams, Martins Cowra, Inland Technology Orange, Jamieson's Joinery Cowra, Guardian Pharmacy, Celebrations Cowra, Relish, Studio Menswear, Souk, Sports Power Cowra, Cowra Shire Council, Allure Florist & Bridal, Blayney Frozen Foods, Hill Top Butchery, Bryant's Packaging, NRL & AFL, Keith Buik, Oliver Toyota, Mrs Cameron, SJ Shepherd Concreting Pty Ltd, Mrs Sprigge, Williams Family, Subway Cowra, R&G Delaney, NSW Farmers Canowindra, Cowra Turf, Beecher Wool Services, Mr Bill West, HM&HJ Treasure, D&D Watt, JA&MO Rankin, Ms Belinda Green, C&C D'Elboux, Youth Council Bathurst, CSU Residential Cup, Yoveda wellbeing sanctuary, Rotary Club of Cowra, Quota International District 26, Bathurst Panthers, Bathurst RSL Club Ltd, Mars Petcare, Code for a Cause - Bathurst, Bulldogs Rugby Club, CSU Rugby Club, Bathurst Panthers RLFC, St Pats RLFC, Mackillop College, Tarana Hotel Sporting Club, Skillset, Essential Energy, Petrie's Mitre 10, Lesley Bull Chartered Accountant, Inwood Motors, Greg Hyde, Stuart Cole, Veteran and Vintage Group of Panorama Motorcycle Club, Bathurst Gardeners' Club Incorporated, Country Women's Association of NSW, Bunnings Staff Bathurst High School, Rotary Club of Bathurst Daybreak, Lions Club of Bathurst, Quota International of Bathurst Inc., Simplot, Shanahan's Family Hotel, National Australia Bank, Bathurst, Branch Lady Golfers - Bathurst Golf Club, Inner Wheel Bathurst, Country Energy, Digital Prints & Images Sportspower Bathurst, Coles, Books Plus, Wizard Dry Cleaning, Bathurst Broadcasters, Bunnings Warehouse, AJS Electrical Contracting, Mike Goodwin, Petrie Mitre 10, National Hire, GI Constructions, Bathurst Independent Floors, Shaun Casey, 3D Paint & Colour, Bathurst Retravision
Our staff will talk to you about your concerns and provide you with support, information and services in a confidential, non-judgmental environment.
headspace Bathurst Management:
Mel Lake: Clinical Lead & Centre Manager email@example.com
Andrew Paul: Team Lead firstname.lastname@example.org
Reception and Intake
Mary Boyd: Program Support Officer email@example.com
Isobelle Strickland: Administration and Intake Officer firstname.lastname@example.org
Cowra: Simone Sly: Administration and Intake Officer email@example.com
Youth Care Coordinators:
Sarah Dowler: firstname.lastname@example.org
Jess Gostelow: email@example.com
Jess Hopwood: firstname.lastname@example.org
Cowra: Liz Reynolds: email@example.com
Amanda Rohr: firstname.lastname@example.org
Community & Youth Engagement Coordinator:
Jake Byrne: email@example.com
Allied Health Professionals:
Michael Griffin: Clinical Psychologist firstname.lastname@example.org
James Schuumans Stekhoven: Registered Psychologist James.SchuumansStekhoven@marathonhealth.com.au
Dr Syed Shah: Psychiatrist
Dr Tim Kirchler: GP
Bathurst: Financial Advice: Edward
Bathurst: Drug and Alcohol Counsellor: NSW Health: Troy Oxley
Bathurst and Cowra: Legal Advice Clinic: Legal Aid NSW: Kim
Cowra: Drug & Alcohol Counsellor, NSW Health: Amanda
Please contact 02 6338 1100 for further information on these services.
headspace Bathurst has a Centre located in Cowra. You can expect the same welcoming, youth-friendly vibe from our team in Cowra. All services are free, for all young people aged 12 to 25 years. You can get in touch with our Cowra team if you’re having a tough time, or would like to improve your health and wellbeing. You can also make contact if you’re not sure what’s going on, or feel like you need someone to talk to.
The services you’ll access will depend on what your needs and goals are. Our Cowra receptionist’s name is Simone and she’ll make your first appointment with Liz, one of our Youth Care Coordinators. Liz will talk with you about what’s going on in your life and help you work out what your options are. You’ll have the opportunity to access mental health, drug and alcohol services and vocational support. You might go on to see our Psychologist or our Tele-psychiatrist Dr Shah. You might also continue to see Liz for support with school, study or employment. The Cowra team can also arrange for you to see a Drug and Alcohol Counsellor or Women’s Health Nurse.
Shop 43C Cowra Mall, 39-43 Kendal Street, Cowra NSW 2794
Phone: 02 6341 5800
9.00 am to 5.00 pm - Monday to Thursday
Please find a copy of the referral form for headspace Bathurst and headspace Cowra here.
At headspace Bathurst we strive to provide excellent, respectful and confidential services that facilitate shared decision-making and, promote collaborative care.
In receiving treatment from staff you should:
- Be treated in a respectful, professional, courteous and, caring manner.
- Be provided service in a safe environment.
- Expect your personal privacy to be protected and receive an explanation about the nature and limits of confidentiality surrounding the service.
- Expect adequate information regarding all aspects of services provided or treatment available, so you can make the best and most informed choices.
- Be able to participate in making decisions about your care.
- Be able to consent to accept or refuse treatment and/or participation in educational or research programs.
- Expect our clinicians to discuss all aspects of treatment and they will offer alternatives should you wish to seek another option or opinion.
- Be able to decide who will be present at a consultation (parent or carer, advocate, interpreter, student).
- Receive prompt service.
- Be able to request a different service provider.
- Be able to make a complaint or compliment or provide general feedback about the service or treatment received and expect it will be investigated appropriately and confidentially and not be disadvantaged in receiving continuing service.
- If required request a copy of relevant records in accordance with the Privacy Act and Freedom of Information Act.
As a client of headspace Bathurst, you have a responsibility to:
- Inform your clinician of any changes in your behavior and/or physical or mental status that could affect your care, including compliance with prescribed medication.
- Ask questions and get clarification regarding the identification of issues and suggested treatment plan.
- Follow your clinician’s treatment recommendations.
- Be prompt for scheduled appointments.
- Cancel appointments by phone (24 hours before if possible) if you are unable to keep them so others may use the time slot.
- Advise change of address, phone number and, people we can contact regarding appointments.
Disclosure of personal information
Personal information gathered as part of this service will remain confidential except when:
- it is subpoenaed by a court; or
- failure to disclose the information would place you or another person at serious risk to life, health or safety; or
- your prior approval has been obtained to:
- provide a written report to another professional or agency. e.g., a GP or a lawyer; or
- discuss the material with another person, eg. a parent, employer or health provider; or
- disclose the information in another way; or
- you would reasonably expect your personal information to be disclosed to another professional or agency (e.g. your GP) and disclosure of your personal information to that third party is for a purpose which is directly related to the primary purpose for which your personal information was collected; or
- disclosure is otherwise required or authorised by law.
How and why we collect personal information
As part of providing a psychological service to you, headspace Bathurst needs to collect and record personal information from you that is relevant to your situation; such as your name, contact information, medical history and other relevant information. This collection of personal information will be a necessary part of the psychological assessment and treatment that is conducted. We use personal information that you give us to provide you with the best service we can. How much you tell us is up to you. The more information we have the more we can be clear about the help we can offer. When we collect personal information or ask you questions, we will whenever practical, let you know why this information is being collected.
Each time you have an appointment at headspace Bathurst, you will be asked to complete a hAPI survey, which will be texted or emailed to you. The information collected will be used by headspace Bathurst staff to assist in providing you with the best support possible. This information is then de-identified to help us to evaluate and develop our services and learn about the health needs of young people. We are also required to report unidentifiable information about you (eg. age, amount of sessions, gender) to our funding body.
Your email address will not be added to any mailing lists without your permission.
Provision of a telehealth service
headspace Bathurst currently provides telephone or videoconferencing appointments due to the COVID-19 pandemic. To access telehealth appointments you will need access to a quiet, private space; and the appropriate device, i.e. smartphone, laptop, iPad, computer, with a camera, microphone and speakers; and a reliable broadband internet connection. At the beginning of every telehealth session, your clinician will ask where you are currently located.
Limitations of telehealth
A telehealth consultation may be subject to limitations such as an unstable network connection which may affect the quality of the psychology session. In addition, there may be some services for which telehealth is not appropriate or effective. Your headspace Bathurst worker will consider and discuss with you the appropriateness of ongoing telehealth sessions.
Protecting your privacy
headspace Bathurst is committed to protecting your privacy. As part of providing a service to you, headspace Bathurst will need to collect and record personal information about you. However, you do not have to give all your personal information, but if you don’t, this may mean there is a limit to the services we can provide. Your details and session notes are stored electronically on a database called MasterCare. Access to this is protected by a password and organisation systems to ensure your information is kept confidential.
We take all reasonable steps to securely store your information from loss, misuse and unauthorised access. We will not record calls or video chats, unless agreed upon by you. Every effort has been made to ensure that all contact with the headspace Bathurst service is secure and confidential. Unfortunately, we do not know if headspace Bathurst phone numbers will show up on mobile/home phone bills. It depends on the type of phone bill you receive. headspace Bathurst uses systems that meet recommended standards to protect the privacy and security of the video sessions. However, headspace Bathurst cannot guarantee total protection against hacking or tapping into the video visits by outsiders. This risk is small, but it does exist.
Informed consent is a procedure that entails providing you with comprehensive information about the psychological service and gaining your agreement to take part in the service. At your first appointment your clinician will talk you though the above information and you are welcome to ask any questions. Your clinician will then ask if the following has been explained and you have understood that:
- I consent to telehealth services
- There are some instances where my headspace Bathurst clinician may have to break confidentiality to keep me safe.
- This is a voluntary service and I can choose to leave and not come back at any time.
- If I have any worries about the service I receive; I can talk to my clinician or contact the manager of headspace Bathurst.
- I have received a Welcome Pack which includes my Rights and Responsibilities for care and treatment at headspace Bathurst, and these have been explained to me.
- I may choose to nominate and involve family/carers/friends/others in my care, and I’ve been offered a Family and Friends pack with information about the services.