headspace
Cairns

picture of waiting room intirm

Hours

  • Monday: 8:30am - 5:00pm
  • Tuesday: 8:30am - 5:00pm
  • Wednesday: 8:30am - 5:00pm
  • Thursday: 8:30am - 7:30pm
  • Friday: 9:00am - 5:00pm
  • Saturday: Closed
  • Sunday: Closed

About

headspace Cairns is a welcoming, safe space for young people aged between 12 and 25 providing access, support and information for a broad range of concerns, including mental health, physical/sexual health, drug and alcohol, employment and education and support for families and carers.

Connecting with us is easy, simply drop into the centre, give us a call or send an email to talk to one of our friendly team members about accessing the support that's right for you. 

 We are on the corner of Grafton Street and Spence Street on the 2nd floor via the stairs (on Spence Street) or the wheelchair accessible lift (the Grafton Street entrance). The nearest bus stop is Grafton Street (50 metres away). 

Hours

  • Monday: 8:30am - 5:00pm
  • Tuesday: 8:30am - 5:00pm
  • Wednesday: 8:30am - 5:00pm
  • Thursday: 8:30am - 7:30pm
  • Friday: 9:00am - 5:00pm
  • Saturday: Closed
  • Sunday: Closed

headspace Cairns is operated by Royal Flying Doctor Service (QLD) Services Limited. All headspace services are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Northern Queensland (Mackay Hospital and Health Services).

Services

Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.

Workers either on site or linked to the centre who can assist you with any alcohol or other drug issue. 

Centres have a range of programs and activities for young people. Just ask your centre what they have on. 

GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally. 

A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.

“As soon as I sought help, I suddenly realised that my anxiety was very treatable and that I wasn’t alone.”
- Charlie

Jobs and volunteering

Positions currently available at headspace Cairns

Are you passionate about working with young people and their families and friends?

Perhaps you are interested in starting a private practice, but worried about the risks?

Are you fully registered with AHPRA?

Why not consider joining headspace?

headspace Cairns is seeking motivated and experienced private Allied Health Providers to join our growing and dynamic team which includes General Practitioners, psychologists, social workers, mental health nurses and engagement staff on site.

headspace Cairns provides a range of evidence based, early intervention services to young people aged 12-25 years, including primary health, mental health, substance use counselling, & social recovery programs.

Availability of clinic rooms means that your hours of work can be flexible and Thursday night sessions are available. We offer administrative support, including billing and appointment bookings, the support of a friendly multi-disciplinary team, comfortable rooms located in Cairns CBD, a paperless practice, and an ongoing referral base. Case management, support & professional development opportunities are available.

Successful applicants will be require a current 'Working with Children Blue Card'.

For more information contact:

Name: Gabrielle Gill, Manager headspace Cairns
Phone: (07) 4041 3780
Email: ggill@headspacecairns.org.au

headspace Cairns is seeking motivated and experienced General Practitioners with an interest in youth mental health to work on a full time, part time or sessional basis in our Cairns headspace centre.

headspace Cairns provides a range of evidence based, early intervention services to young people aged 12-25 years, including primary health, mental health, substance use counselling, & social recovery programs.

Working in our bulk billing centres, General Practitioners provide:  

  • An opportunity for young people to access help earlier through GP appointments.
  • Early identification, diagnosis and treatment of physical and mental health problems, ensuring better pathways to health.
  • Youth friendly medical services and mental health treatment planning and follow-up.
  • Integrated health care that is youth-friendly and responsive to families.
  • Services that are respectful, non-judgemental and respect diversity.

What we offer

  • Appointment management, bulk billing and practice management support enable the GP to focus on delivering high quality medical services to young people.
  • Multi-disciplinary team who are passionate and knowledgeable about youth mental health
  • Regular peer support opportunities.
  • Access to onsite clinicians who provide comprehensive onsite psychosocial assessments
  • Smooth referral pathways into mental health, drug and alcohol, early intervention and sexual health services.
  • Continuing Professional Development in field of youth mental health.
  • Secondary consultation opportunities (Clinical Services Manager and Consultant Psychiatrist).
  • Flexibility with hours and days worked (including possibility of after-hours work)
  • Support from the headspace National Office GP Advisor.

For more information contact:

Name: Gabrielle Gill, Manager headspace Cairns
Phone: (07) 4041 3780
Email: ggill@headspacecairns.org.au

Salary: none

headspace Cairns believes in providing young people with the opportunity to be heard, and actively involved in addressing the issues that are important to them.

As a member of the headspace Cairns Youth Reference Group (YRG)  you can do just this, by;

 

  • Working with at risk youth in the community
  • Planning and organising events
  • Developing and facilitating programs
  • Community Engagement
  • Youth & Community Development
  • Health Promotion

 

By getting involved you will get the opportunity to

 

  • Receive training about headspace and Mental Health & wellbeing.
  • Have your say on important issues and influence how headspace Cairns operates.
  • Meet and work with other young people who are passionate about youth and our community.
  • Learn and develop leadership and organizational skills.

 

 

For more information contact:

Name: Gedi Dau, Community Engagement Officer
Phone: (07) 4041 3780
Email: info@headspacecairns.org.au

Apply now

headspace Cairns (under the direction of the RFDS (Qld) Services Limited) is an innovative youth service, delivering primary and mental health, alcohol and drug services, social welfare and vocational services to young people aged 12-25 years. 

The Role:

  • Maximum-Term, full time- June 2021 with the possibility of extension
  • Located in Cairns


We are seeking a friendly and experienced Medical Receptionist to join us at our busy mental health centre for youth to provide excellent customer service to headspace clients, families and a multidisciplinary team. Reporting to the Centre Coordinator, you will be required to support the headspace clients and team with;

  • General reception and administrative duties
  • Responding to enquiries and processing referrals
  • Data entry


We are looking for someone who is available to work 08:30 am – 5:00 pm Monday to Friday with the flexibility to work extra hours if needed. 

Key responsibilities:

  • Provide a well-maintained presentation of the reception and waiting area
  • Manage enquiries in a professional manner, including bookings and cancellations
  • Facilitate follow up calls to clients in accordance with directions from clinical staff
  • Prepare patient accounts using the Medicare bulk-billing process
  • Assist the Centre Coordinator with the batching of Medicare claims
  • Create referral letters and documents as requested
  • Undertake administrative duties as directed by the Centre Coordinator
  • Maintain electronic client records system (MasterCare & Pracsoft)
  • Scan and fax reports, correspondence and pathology results into client files
  • Maintain stock levels of GP rooms and stationery
  • Assist with Community Engagement and Social Media

  
Who are we looking for?

  • Experience in Medical reception (highly regarded but not essential)
  • Demonstrated computer experience, including the ability to use Office applications
  • Exceptional or developing time management, multi-tasking and problem-solving skills
  • Demonstrated experience in reception/phone skills
  • Confidence in managing busy or challenging situations
  • Ability to work both independently and in a collaborative team environment
  • Demonstrated ability or strong desire to work with young people
  • Existing, or ability to develop, knowledge of youth mental health issues

  
Why join us?

In return for your skills, energy and commitment to our goals, we offer you the opportunity to make a real impact on the Cairns community and truly help others. You’ll work every day with people who are passionate about our purpose and proud of their contribution to our iconic organisation.

Your contribution will be rewarded with an attractive remuneration package plus salary packaging arrangements. We will also support you in your endeavour to develop new skills in a close-knit team which encourages the sharing of ideas and knowledge.

About headspace:

Established in 2006, headspace is making a difference to the lives of thousands of young Australians in the area of youth mental health, by:

  • Giving young Australians and their families the opportunity to seek help early
  • Making it easier for young people and their families to access information
  • Creating awareness and educating young people, families and the broader community about how to get help


Please note: The successful candidate for this role will be required to have a current Driver’s License and obtain a ‘Working with Children Blue Card’. They will also be required to undergo a pre-employment drug and alcohol test and will be subject to a criminal history check.

Further enquiries can be made to recruitment@rfdsqld.com.au or Call 07 3825 7553 and speak with a member from our Talent Acquisition Team.

Application closing date 23rd March 2020. Shortlisting and screening processes may begin before the closing date.

The RFDS is committed to the principles of Equal Employment Opportunity.
Aboriginal and Torres Strait Islander People are encouraged to apply.

For more information contact:

Phone: 4041 3780
Email: info@headspacecairns.org.au

Apply now

More information

There are always groups and activities happening at headspace for the 12 to 25 age group! 
You can keep up to date with any events or activities that we are involved with by liking our Facebook page :)


Current social groups on offer at headspace Cairns
All groups are held and initiated by our amazing volunteers in our Youth Reference Group! 

SafeSpace
Do you identify as Lesbian, Gay, Bisexual, Trans, Intersex, Queer? This is a safe social space for you!

When: Mondays 3.45PM - 4.45PM

 

Walk it out

For people of all fitness levels! Meet up with us at headspace Cairns and walk the Cairns Esplanade and meet some new people along the way.

When: Held fortnightly on Mondays from 5.15PM - 6.15PM. 

 

Board Gamers

Come in and meet some new friends and challenge them at new or old board games! We will host a number of different games here so come along!

When: Every Wednesday 3.45PM - 4.45PM

 

dogspace

We have Leo (therapy dog) and Judy (handler) coming in fortnightly for all of your puppy loving needs! 

When: Fortnightly on Wednesdays 3.30PM - 4.30PM, BOOKINGS ONLY. 

 

All groups are held at headspace Cairns centre, Level 2, 42 Grafton Street (corner of Spence and Grafton Sts). 

While we will try and keep everything running smoothly, sometimes things can happen which mean we need to change or sometime cancel a group.

Please keep an eye on our Facebook page for updates and check the website.

 


 

 
Don’t forget to like us on Facebook to stay up-to-date with any unexpected changes. We also have an Instagram @headspace_cairns.

 If you have any further inquiries please call our office on 4041 3780

There are a number of ways for young people to access headspace Cairns services:

Family/Friend:  If you are concerned about a friend or family member and would like to discuss the possibility of booking an appointment at headspace Cairns  please call us on 4041 3780, or email info@headspacecairns.org.au  You can also visit us at Level 2, 42 Grafton Street (Cnr Spence & Grafton Sts)

Self: If you are a young person between the ages of 12-25, you can come in to the headspace centre by yourself or bring a friend with you. You can also give us a call on 4041 3780, or email info@headspacecairns.org.au

Agency: If you wish to refer a client between the ages of 12-25 please complete the referral form and fax it to the headspace centre on 4041 6340

GP's :   If you wish to refer a client between the ages of 12-25 please fax a referral and Mental Health Treatment Plan to the headspace centre on 4041 6340.

headspace is a youth friendly service.  All young people referred to or attending headspace need to be willing to engage with headspace and be able to attend appointments.

Note that GP services and some counseling services may require a current medicare card. 

If you don't have a Medicare card and think you may be eligible, you can apply for one on the Human Services page -

https://www.humanservices.gov.au/individuals/services/medicare/medicare-card 

DBT: If you are wanting to refer a client to our DBT program complete the referral form and fax through to our reception.

What kind of things can you help me with?

headspace Cairns can help with concerns or questions related to general health, mental health and well-being, physical health, sexual health, employment, education and training, and alcohol and other drug concerns. If you are not sure if we can help or not then just give us a call.

How old do I have to be?

headspace provides services to young people between the ages of 12 and 25, as well as their family, friends and carers.

Do my parents need to come with me?

Although we feel it's great if parents can come and support you, we also understand this may be difficult sometimes for many reasons. Therefore your parents don't have to attend headspace with you. You may want to bring someone else that you feel comfortable with, or you can also attend by yourself if you chose to. If you’re 16 or under we will require consent from a family member or guardian.

How much does it cost?

All headspace Cairns services are free of charge, and we bill Medicare for our GP and counselling services so please bring your Medicare card or number with you. If you don't have a Medicare card, contact us for information on how to obtain one or for alternative ways that we might be able to assist you. Where we need to refer you to another service, we will always talk with you about their costs and try to find you no or low cost service to best suit your needs.

When are you open?

headspace Cairns is open Monday to Friday 8.30am to 5.00pm with late opening to 7.30pm on Thursdays.

Do I need a referral to come?

No, you don't need a referral, if you are between the ages of 12 and 25 just give us a call and talk to one of the team to see how we can help. You can also ask a friend, teacher, parent, other family member, health worker or community agency to contact headspace for you; however we will need to speak with you to get your consent.

Do you tell people what I say?

At headspace we take your privacy very seriously and anything you say to us is confidential. If your information needs to be given to other people or organisations we will ask you for your permission. The only time we would talk to someone else without your permission is if you tell us that you are going to hurt yourself or someone else, or if we are required to by law. Keeping you and other people safe is our main concern.

How do I make an appointment?

First step is to give us a call on (07) 4041 3780 or email us at info@headspacecairns.org.au and talk to one of our Intake Officers who will:

  • Chat with you about what you are wanting help with
  • Explain to you the services we are able to provide; and
  • Work with you to develop a plan for how your needs can best be met

We will then use this information to match you up with a worker who will contact you to book a face to face appointment. You can also ask a friend, teacher, parent, other family member, health worker or community agency to contact headspace for you; however we will need to speak with you to get your consent.

What if I'm not ready to speak to someone face-to-face?

It's not unusual to feel nervous about getting help for the first time. If you're going through a tough time and you're not ready to chat to someone face-to-face, eheadspace provides confidential online web-chat and telephone mental health support 7 days a week. To access eheadspace for the first time all you need to do is register at eheadspace.org.au or phone 1800 650 890.

Do you have a waiting list?

We try and see people as quickly as possible but in busy times sometimes you might have to wait a couple of weeks for an appointment.

How do I find the centre?

We are located on Level 2 at 42 Grafton Street, on the corner of Spence and Grafton Streets (above Helga's Pancakes). We have two entrance doors, one on Grafton Street with a lift and one on Spence Street with stairs. There is metered parking in Grafton Street and 3 hour free in the median strip.

We are only a short distance away from the Lake Street bus station.

You can always call us, and we'll give you specific instructions as well :)

headspace Cairns is staffed by a dedicated team of health professionals who are passionate about making sure the support we provide is youth friendly.

headspace Cairns Staff:

Gabrielle  - Centre Manager

Tahni - Centre Coordinator

Samantha - Medical Receptionist

 

We are hiring! - Community Engagement Officer

Bernie- Mental Health Clinician

Maria - Mental Health Clinician

Toby - Mental Health Clinician

Kellie - Senior Mental Health Clinician

Jodi - Clinical Psychologist & Clinical Lead

Tracey - DBT Coordinator

Suzy - DBT Clinician

Sara - SSRS Clinican & Psychologist

Georgina - Senior Mental Health Clinician (Outreach)

Desiree - Senior Mental Health Clinician (Outreach)

Morgan - Youth Vocational Specialist

Kadeisha - Youth Vocational Specialist

 

Private Practitioners:

Dr Heather - General Practitoner

Dr Sarah - General Practitioner

Steven - Mental Health Nurse Practitioner & SSRS Clinician

Tamara - Clinical Psychologist

Naomi - Psychologist

Myra - Psychologist

Barry - Psychologist

 

 

headspace Cairns Youth Reference Group

If this might be something you would be interested in, Click here to take the first step to joining the headspace Cairns Youth Reference Group.

If you have any questions about the Youth Reference Group please call our office on 4041 3780.  

headspace Cairns have a range of presentations across youth mental health topics that can be delivered to students at your school or to staff at your organisation by members of our team.

From general presentations on what is mental health and tips for a health headspace to more specific talks on things like bullying or anxiety we work with you to understand your needs and the audience to ensure we provide the right sort of information.

We can also come along with our "pop up info booth" at recess or lunchtime to informally hand out information and chat with students or younger team members who may have questions about our services and their own mental health.

We also have resources including fact sheets and brochures that we can bring along.

If you would like headspace Cairns to attend your school or organisation to present, or would like resources please click here to submit a request.

Once we receive your completed form, one of our team will make contact with you to discuss your request.

If you're between 15-24 years old and struggling with taking the next step on your work or study journey check out our Digital Work and Study Service. It's completely free of charge and you can access it online or over the phone.

Check out this video  for more information or have a look at the webpage.