Headspace Goulburn are committed to providing ongoing services to young people. Due to the evolving COVID-19 situation we will be transitioning to more flexible ways of delivering our services.
All clients will be offered online video or phone appointments (telehealth). Talk to us if you would prefer in-person appointments - we will try and work out how best to support you, but we may not be able to offer these at this time.
If you have any concerns please call us on 02 48244944 during business hours.
- Monday: 8:30am - 5:00pm
- Tuesday: 8:30am - 5:00pm
- Wednesday: 8:30am - 5:00pm
- Thursday: 8:30am - 7:00pm
- Friday: 8:30am - 5:00pm
- Saturday: Closed
- Sunday: Closed
headspace Goulburn is operated by Grand Pacific Health. All headspace services are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, South Eastern NSW PHN.
Nutrition screening, dietary assessment and education about food and lifestyle, also support around healthy eating strategies.
GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally.
Workers either on site or linked to the centre who can assist you with work or study opportunities.
Centres have a range of programs and activities for young people. Just ask your centre what they have on.
Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.
Workers either on site or linked to the centre who can assist you with any alcohol or other drug issue.
A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.
Jobs and volunteering
Positions currently available at headspace Goulburn
Employer: Grand Pacific Health
headspace Goulburn, Wollongong and Nowra centres are currently looking to increase the number of GPs working out of the centres.
headspace centres offer free youth health services for young people aged 12-25 years. The centre employs a multidisciplinary team of psychologists, counsellors, youth workers, GPs and other staff to support the health and wellbeing of young people with a focus on mental health.
Working as a member of the headspace team offers GPs the opportunity to provide bulk-billed services to young people as part of a collaborative and holistic model of care, in an environment that encourages the development of ongoing and therapeutic relationships with clients and multidisciplinary case consultation.
Grand Pacific Health (GPH) is the lead agency for three headspace centres in Bega, Wollongong, Nowra and Goulburn, as well as operating two GP super clinics in Shell Cove and Nowra. As a member of the broader GPH team you will receive the support available as part of a large not for profit primary health organisation that operates across the Illawarra, Shoalhaven and Southern NSW region.
Job Description: A copy of the job description can be found at http://www.gph.org.au/employment/positions-vacant/headspace-gps
If you are a GP interested in joining a multidisciplinary and supportive team with an interest in mental health and working with young people please contact Jenny Valdivia on 02 42207600, 0417163074 or firstname.lastname@example.org
For more information contact:
Name: Jenny Valdivia (Manager, Youth Mental Health Services)
Phone: 4220 7600
The centre is located centrally, just opposite the Goulburn Market place- look out for our headspace signs on the building.
We are accessible for people with a disability and there is plenty of 2 hour parking on the street or opposite the centre in the Market Place car park.
Check out the PBC Goulburn Bus’s website for Bus timetables
We are also a short walk from Goulburn Train Station- click on the link for Train timetables
Headspace Wollongong, Nowra, Bega and Goulburn now offer telehealth sessions via a special platform called “Attend Anywhere”. We think it gives you the experience most like your normal face-to-face sessions with a clinician. It’s encryption levels mean your conversations stay private, and it allows you to wait in a “waiting room”, under the supervision of our admin team, until your clinician is ready to see you.
WHAT DO I NEED?
- A good connection to the internet
If you can watch a video online (e.g. YouTube) you can make a video call
- One of these:
Google Chrome web browser on a desktop or laptop, or on an Android tablet or smartphone
Safari web browser on an Apple iMac, MacBook, iPad or iPhone
- Web-camera, speakers, and microphone already built into laptops or mobile devices
How much internet data will I use?
You don’t use any data while waiting for a clinician to join you.
An Attend Anywhere video call uses a similar amount of data to Skype® or FaceTime®.
You have your own private video room that only authorised clinicians can enter. Video calls are secure; your privacy is protected.
Your telehealth service will not be recorded by us. We ask you to also agree not to make recordings of our sessions and not to use materials from our sessions elsewhere. If you need further information on how to protect your privacy when using technology, see the booklet “Protecting Yourself Online: what everyone needs to know”
WHAT IF I HAVE QUESTIONS?
Your clinician is available to answer all your questions and answer any concerns. Together, you will work out a plan that best suits you. If you wish to speak to someone else about your experience, please call your local headspace centre and ask to speak to the centre manager.
HOW DO I USE ATTEND ANYWHERE?
- Go to https://www.gph.org.au/video a little before the prearranged time for your appointment and select the headspace waiting room (red armchair logo).
- On this web page, click Start video call button and follow the instructions
- Wait in your own private video room
- Your clinician sees you arrive in the waiting area and joins you in your video room when they are ready
If you would like to know more, here’s a short video: https://youtu.be/o-64JK4nLuE
WHAT IF MY CONNECTION DROPS OUT?
- If you lose connection, firstly, wait 30 seconds and try to reconnect using the Refresh button.
- If your video link drops out, or if you intentionally disconnect the videoconference, or leave the room where the videoconference hardware is set up, we will immediately contact you via your nominated contact number. If we cannot contact you, then we will activate your Contingency Plan.
What is my Contingency Plan?
At your first session, you and your clinician will work out a telehealth safety plan. This will be reviewed at the beginning of each session. Your plan will include nominated emergency contacts and/or local and emergency services.
HOW DO I PREPARE FOR MY SESSION?
It can be easy to think of your Telehealth session as a less formal “catch-up” and think it doesn’t need much preparation. To get the best from your session, try to:
1) Find a quiet space. Put away your pets, find a room where you think you won’t be overheard. Try using headphones with an in-built microphones, if you can. Most mobile phones come with these.
2) Bring a notepad and pen. Your clinician won’t be able to give you a piece of paper to take home with you so you might need to jot some things down.
3) Have your phone close to you but turn it onto silent and close your email programs. It is important that your clinician can call you, if something should happen to your Telehealth connection, but it’s also important to try to minimise distractions.
4) Give yourself permission to focus. In these busy times there are lots of things calling for our attention. Give yourself permission to be fully present with your clinician for your session.
5) Your telehealth session with your clinican will not take any longer than an in-person session at our centre would, except you don’t have to spend time travelling to us.
Led by Grand Pacific Health, headspace Goulburn brings together a range of services to provide a holistic “one-stop-shop” for young people. Our services include:
- Mental Health Support – Youth Counsellors, Youth Workers and other Mental Health Professionals
- Drug and Alcohol Support – in partnership with Directions Health, with appointments on-site at headspace
- Education and Employment Support- in partnership with The Personnel Group and Max Employment
- Physical Health and Sexual Health Support (watch this space!)
headspace Goulburn is a voluntary service- as such, the young person being referred needs to be aware of the referral and consenting to the referral before we can proceed.
There are a number of pathways for referral as follows:
Self-Referral: Young people are encouraged to make contact with headspace Goulburn directly. Call (02) 4824 4944 within office hours or email email@example.com. A worker will contact to make a phone intake appointment within 1-3 days.
Drop in: Young people can call into headspace Goulburn (13-17 Verner Street) between 9am-5pm, Monday-Friday or 11-7pm Thursday. Staff will endeavour to see the young person the same day, or the next available appointment will be offered.
Family & Friends Referrals: Families, carers or friends can refer a young person to headspace Goulburn by calling the team or dropping into the centre. Families, parents or carers who have a young person engaged with headspace Goulburn can also access our centre for support specific to their needs too.
Service Providers: GP’s, Allied Health Professionals, community-based agencies and educational institutions can all refer young people to headspace Goulburn using the Service Providers Referral Form. General Practitioners can simply send us a mental health treatment plan (if appropriate) for the young person.
headspace Goulburn is not an acute mental health/crisis service. If you have any immediate concerns regarding the safety/well being of a young person, please call:
In an emergency, contact 000 immediately.
Mental Health Line on 1800 011 511
Lifeline on 13 11 14
Kids Helpline on 1800 55 1800.
headspace Goulburn provides FREE services for those with (or eligible for) a Medicare card.
For some services we will need your Medicare card and a Mental Health Treatment plan from your GP- we will tell you when and if that’s the case. We will also support you to get these things.
No Medicare Card? See our section on How to get your own Medicare card for some tips, and we can help you with this.
Not eligible for a Medicare card? (eg. You are not an Australian citizen). We can still provide you the support you need, just give us a call to find out how.
If you are 15 years or older, you can apply to have your own Medicare card. Here’s what to do...
You can either apply to transfer to a new Medicare card (i.e. to be moved from the card you are now listed on to another new card of your own) OR you can choose to stay on your parents'/guardians' card and have a copy made to keep with you.
To transfer from your current card to your own one you will need to fill out the form called Application to copy or transfer from one Medicare card to another and bring two forms of identification with you to a medicare office. Accepted forms if ID include a birth certificate, student card with photo ID, health care card, driver's licence, passport, or a bank statement if it has your current address on it. The form is available online or from a Medicare office.
You will need the number of the Medicare card you are currently listed on to complete the form. This is most probably your parents’ or guardians’ Medicare card.
Take your original identification and your application form to your nearest Medicare office.
- Goulburn Service Centre: 136 Auburn St
- Yass Service Centre: 204 Comur St
- Crookwell Agent*: 48 Denison St
Once you have lodged your application for a Medicare card at a Medicare office, your own card with your own number will be sent to you. If you would prefer, you can make arrangements with Medicare to pick up your card at the office.
*limited hours service at Crookwell and not full suite of service centre offerings. Full details click on the link here
headspace Goulburn's Standout Group is for young people aged 15-25 who identify as LGBTIQ+ meets every 2 weeks on a Thursday from 4-6pm. You don't need to be seeing a clinician at headspace to participate in this group.
If you want to know more or to join, give our Community Engagement Oficer a call on 48 244 944
The Youth Reference Group (YRG) guides what we do here at headspace Goulburn, making sure we're on the right track to provide a service that is relevant to young people in Goulburn and surrounding areas.
Our YRG is made up of enthusiastic young people aged 16-25 years who share their opinions and have their say on what we do and how we do it.
The role of the YRG is varied and includes a range of duties, from participating in regular meetings and online communications, to helping to plan youth events, representing headspace Wollongong at community events and raising awareness of mental health and well-being in our community. Find out more by checking out our YRG Member Position Description
The YRG meets fortnightly from 5-6pm on a Thursday.
Applications for the Youth Reference Group are now open. If you would like further information or to apply- contact our service manager- Gail Davies on 48 244 944 or firstname.lastname@example.org
Are you interested in fundraising for or making a donation to headspace Goulburn?
Your generous support helps us to provide vital mental health and wellbeing support, information and services to young people and their families across the Goulburn area.
Donate online using the secure platform of GiveNow:
Donate by direct deposit:
Account Name: Grand Pacific Health
Account number: 606303831
Bank: National Australia Bank
Donate by cheque:
Cheques can be made out to Grand Pacific Health and mailed to Attn: Finance, Grand Pacific Health, PO Box 1198, South Coast MC NSW 2521.
Please email email@example.com to advise us of your contact details when making a donation by direct deposit or cheque, and include hsGlbn as a message/reference with your donation.
Thank you for your support!
Bullying puts your young people at risk for increased mental health related issues. Family and friends of young people we can play a critical role in supporting young people involved in or experiencing bullying. Positive relationships can help protect young people from the negative consequences associated with being bullied.
Bullying is a repeated verbal, physical, or social behaviour directed towards another person by one or more individuals over time.
Bullying takes many forms and can occur face-to-face or online such as verbal and/or physical abuse, deliberate cyber-stalking or sending hate email. It can also be less obvious, such as deliberately excluding others or speaking rumours. Cyber bullying is a form of bullying that uses technology such as text messages, email and social networking sites such as Facebook, Instagram or YouTube to carry out the behaviour.
Bullying is not simply “part of growing up”. It can have serious effects on a young person’s physical and mental health, their school performance, as well as having negative effects on families and the broader community.
How can you help:
- Let them know they are not alone
- Make sure they are safe
- Try to develop a trusting relationship and ask questions
- Establish and maintain good communication
- Be involved
- Be prepared to seek help
- Provide reassurance
- Support them to problem-solve
- Support them to make new friends and maintain existing friendships
- Build their confidence
For more information visit headspace.org.au/headspace-centres/goulburn/or contact us on 02 4824 4944.
Other support organisations:
Lifeline: 13 11 14 (crisis support)
Kids Help Line: 1800 55 1800
Parents Helplines: 1300 1300 52
Comment by Gail Davies. read full article at:
headspace Goulburn has recently partnered with Pathways alcohol and drug services to provide support to young people and their families impacted by substance misuse
To find out more check out the flyer below:
With recent data showing a dramatic rise in youth mental health cases presenting to emergency departments in NSW, Headspace in Goulburn is working through a waiting list of young people needing its services.
Headspace is the Australian Government’s youth mental health service and opened in Goulburn a year ago following active lobbying from the local community. With a vision of providing youth-friendly services in a youth-friendly space, and integrating allied and medical services under one roof, the Goulburn office has a waiting list of up to 3 weeks for counselling and up to 5 weeks for psychological services.
“We have had good engagement through local referrals and have been working with the local high schools,” Headspace Youth Mental Health Services Manager Jenny Valdivia said.
Headspace provides a focus on early intervention and offers services to young people who have mild to moderate mental health problems, including drug and alcohol issues.
“We deliver services in a way that appeal to young people and our objective is to prevent problems worsening. The local community in Goulburn was a strong advocate for the establishment of Headspace at a time when formal mental health services for young people were limited,” Jenny said.
Headspace provides services including mental health clinicians, General Practitioners, counselling, education and job training, and support for families and carers of young people with mental health problems.
“We are a youth-friendly environment and we don’t impose that clinical environment on young people. That leads to better engagement with our services,” Jenny said.
Headspace Goulburn services the local area including Crookwell, however also provides services to Yass and surrounding regions. It’s becoming more recognised as a specialised youth service and, consequently, referrals are increasing.
“We now have a high demand for our services as people get to know us,” Headspace Goulburn Manager Gail Davies said.
Establishing rural mental health services for young people, including in Goulburn, has been a step towards addressing the lack of specialised services in country areas compared to metropolitan areas.
“There are less choice and flexibility in country areas and young people are sometimes reluctant to come forward because everyone knows everyone and it’s more of a challenge to step out,” Gail said.
“The strength of Headspace is that it is a well-trusted brand, and the stigma surrounding mental illness is slowly lifting. Young people are recognising it’s okay to seek help. Five years ago it was difficult for them to put their hands up and say ‘I need help’.”
Unfortunately, there has been a rise in self-harm alongside anxiety and depression in young people.
“A lot of kids are self-harming to ease emotional pain and as a cry for help,” Gail said.
“One of the things we see is a lack of resilience in young people to handle what is coming at them. Bullying is still a huge issue and young people are presenting with the issues frequently associated with that…they may have few friends and don’t want to go to school.”
While inroads have been made in society’s awareness and acceptance of mental health issues, “there is still a long way to go,” Jenny said.
Online connectivity is another issue impacting on youth today.
“Connectivity is open to young people 24 hours a day. If there is an issue at school which isn’t positive, then it’s ongoing after school,” Jenny said.
Headspace Goulburn is also aiming to strengthen its engagement with families and friends of young people with mental health problems.
“The onset of problems can sometimes be insidious in that young people don’t notice there’s something wrong but family and friends do. They play an important role in that young person getting help,” Jenny said.
No one is ever turned away at Headspace, and if they present in crisis they are connected with the help that is needed.
“We work closely with the local mental health team and make sure young people in crisis are assessed,” Gail said.
Grand Pacific Health administers Headspace across the South Eastern Region of NSW. It has recently been successful in securing new funding to establish a Headspace office in Bega.
“We are aiming for 120 sites by 2020 and are well over 100 centres now,” Jenny said.
“If young people need someone to talk to, Headspace is a safe place where they can expect to find the right service. No young person will leave Headspace without support.”
You can find out more about Headspace Goulburn including how to donate to the not for profit service, here: https://headspace.org.au/headspace-centres/goulburn/
If you are experiencing a personal crisis or need to talk to a counsellor urgently, you can also call Lifeline on 131114 which offers 24-hour crisis support.
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