headspace Lithgow is linked to headspace Bathurst which is a service tailored for the local community.
Welcome to headspace Lithgow! Brochure
headspace Lithgow offers young people aged 12-25 a welcoming environment where they can access free and confidential mental health support, health advice, and general information. h eadspace Lithgow services are available at no cost. Please see our family and friends and young person Welcome Packs that will introduce you to our service.
If you would like to be added to our mailing list please click here
When we are closed please contact headspace Bathurst for more information
- Monday: 9:00am - 5:00pm
- Tuesday: 9:00am - 6:00pm
- Wednesday: 9:00am - 5:00pm
- Thursday: 9:00am - 6:00pm
- Friday: 9:00am - 2:00pm
- Saturday: Closed
- Sunday: Closed
headspace Lithgow is linked to headspace Bathurst and operated by Marathon Health. All headspace services are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Western NSW (Western Health Alliance Ltd).
Your GP can refer you to see a specialist youth psychiatrist for bulk billed assessment and management advice for mental health issues.
Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.
Workers either on site or linked to the centre who can assist you with any alcohol or other drug issue.
Centres have a range of programs and activities for young people. Just ask your centre what they have on.
If you live near our headspace centre in a rural area but cannot travel in to see us, you can see our mental health workers online.
GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally.
A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.
Jobs and volunteering
Positions currently available at headspace Lithgow
We are seeking expressions of interest from Allied Health Practitioners including clinical psychologists, registered psychologists, social workers and occupational therapists who want to make a different to young people and their supporters, and are experienced in providing high quality, evidence-based interventions to both young people aged 12-25 and family members of young people (therapy for parents/care givers) at headspace Lithgow.
Our regional headspace centres (headspace Bathurst headspace Dubbo headspace Lithgow and headspace Orange) now have access to funding to supplement MBS roles. This is your opportunity to work from home and still support young people through these extraordinary times.
✅ In addition to your 100% retained MBS income, we cover an additional 25% of your billings. To account for cancellations
✅ Appointments and billings are all managed by the headspace team
✅ Work from home or use a room in our centre RENT FREE
✅ Choose your hours
✅ IT support through Marathon Health
✅ Paperless Practice
✅ A range of on-site complementary services are available to support clients
✅ Have the support of a friendly multi-disciplinary team, as well as a weekly case review meetings
Despite most practitioners being aware of headspace services, there are still some myths about what working with our headspace centres means. To find out more Click here -> Myth Busters about working as a private practitioner
To find out more or apply for these positions, contact headspace Practice Lead, Melinda Lake on 0427 246 364 during business hours, or Melinda.Lake@marathonhealth.com.au
join our consortium
We’re seeking Expression of Interest (EOI) from highly motivated people from local clinical and non-clinical service providers and
organisations, to join our growing consortium.
For more information contact:
Name: Bonita Bassett
Phone: (02) 6352 7600
Welcome to headspace Lithgow!
headspace Lithgow aims to provide a friendly, welcoming space for all young people and their families. headspace acknowledges that access supports can be difficult for some young people. As such, we aim to make the process as friendly and easy as possible.
We are located at 23 Main Street, Lithgow. The entry of the building is down 'Secret Lane', which is to the left of the main building. Our centre is wheelchair accessible, with street parking out the front. It is a 6 minute walk from the train station to the headspace centre - https://goo.gl/maps/QZDcKhb31SoLdjEM9 and to get to the headspace centre from Lithgow High School, it is a 15 minute walk - https://goo.gl/maps/74ED44j314woELrXA
headspace Lithgow offers young people aged 12-15 a welcoming environment where they can access free and confidential mental health support, health advice, and general information. We are a team of friendly workers who specialise in youth wellbeing. We can discuss and help with any issues from mental health, sexual health and contraception, education support, to drug and alcohol counselling. headspace Lithgow services are available at no cost.
Thanks to EnergyAustralia, eligible young people from Portland and Wallerawang now have access to free transport vouchers through Lithgow City Radio Cabs to attend headspace Lithgow appointments - to access free mental health, general health and vocational support services at the centre. For more information about the taxi vouchers or to book transport, contact headspace Lithgow.
PHONE: (02) 6352 7600
POST: headspace Lithgow - PO Box 20 Lithgow, NSW, 2790
For information on faxing and secure email, please call reception.
If you would like to be added to our mailing list to keep up to date with whats on, please email us on email@example.com
You can also follow us on facebook or Instagram!
If you are concerned about your own or someone else's safety and require urgent assistance, there is also the mental health line, who can be contacted on 1800 011 511. they are a 24-hour telephone service that can link you with a mental health worker and local care services.
Here at headspace Lithgow, young people are our first priority. Our wonderful staff are here to make sure that you get the help you need when you're going through a tough time.
our team includes:
Mel | headspace Western Practice Lead - Based out of headspace Bathurst
Elise| headspace Western Clinical Lead (Psychologist) - Based out of headspace Bathurst
Bonnie | Clinical Manager (Provisional Psychologist) - Monday to Friday
Karlo | Registered Psychologist - Monday & Wednesday
James | Registered Psychologist - Wednesday
Steph | Youth Care Coordinator - Mixed weeks: Tuesday, Wednesday, Thursday / Tuesday, Thursday, Friday
Ashleigh | Intake & Community Engagement Coordinator - Monday to Friday
Scott | Program Support & Community Engagement Coordinator - Monday to Friday
Jason | (Currently on loan at headspace Bathurst)
Dr Shah | Tele-Psychiatrist - Once a month
Dr Tim | GP & Therapist - Every second Wednesday
allied mental health:
Steph | NOFFS Drug and Alcohol Clinician - Wednesday
Youth Reference Group:
Alisha, Ollyvar, Erin, Jesse-Lee, Linnaeus, and Sebastian
Young people are encouraged to make contact with the headspace Lithgow service directly. By phone, filling out this form and email it to firstname.lastname@example.org, or by dropping into the centre - at 23 Main Street, Lithgow.
Families, carers or friends can refer a young person to headspace Lithgow. The young person needs to be aware of and consent to the referral, as well as be willing to meet with a member from the headspace Lithgow team. A referral can be made by phone, dropping into the centre, or by completing this form and email it to email@example.com
Allied Health Professionals, community-based agencies and educational institutions can all refer young people to headspace Lithgow using the professional referral form.
‘How to refer’ for General Practitioners (GPs)
When making a referral to headspace Lithgow, please ensure following information is provided on the referral letter:
- Referral letter addressed to ‘Dear headspace Clinician’
- GP name, provider number and practice details
- Date and GP signature
- Reason for referral and a diagnosis (if appropriate)
- Number of therapy sessions approved
- Consent of referral from the young person
- Young person’s address, DOB and phone numbers
- Contact for carer or parent (if appropriate)
- Include a Mental Health Care Plan (if appropriate)
GPs are encouraged to continue to be involved in supporting the young person whilst they are engaged with headspace.
Referral to the Youth+ clinic
The Youth+ Clinic is a brief intervention service that offers young people 12-25 years old, in crisis, a set of specific individual appointments. Professionals referring young people into this service, please use this form. During these sessions, a clinician will talk with the young person and provide support, help navigate their way through the crisis, and link them into further services as needed. For further information regarding the youth+ clinic, please refer to the youth+ section on our webpage.
Referral to Tele-Psychiatry
Clients who are currently engaged with headspace Lithgow and who wish to access a tele-psychiatry appointment, will require a referral letter from their Doctor addressed to:
Dr Syed Shah, headspace Lithgow
stating whether the young person requires a "medication review", "assessment/diagnosis", or "treatment recommendation".
This needs to be a seperate referral letter from a psychological support referral or MHTP.
No referrals are needed to access out GP. Please contact us with your medicare card to make an appointment.
All referrals can be sent to us by dropping them into 23 Main Street Lithgow, via post P.O. 20 Lithgow NSW 2790 or email through to firstname.lastname@example.org
For information on faxing and secure email, please call reception.
What we do...
The Youth+ Clinic is a short term brief intervention service for people in the Lithgow area who have recently experienced:
- Impulsive and self-destructive behaviour
- Changing in emotions and strong, overwhelming feelings
- Problems with identity and sense of self
- Thoughts and feelings of suicide and self-harm
The Youth+ clinic aims to offer an appointment within 1-3 working days of referral and offers an:
- Initial assessment
- 3-4 sessions that focus upon identifying and addressing psychological and lifestyle factors that contributed to the crisis
- An additional session for carers, partners and family members is included in the intervention
- Referral to other internal and external services
The key aims of this intervention are to provide:
- A timely and rapid response to people seeking treatment in crisis
- An alternative to hospitalisation or facilitate early discharge
- Brief interventions to help manage the client’s immediate needs
- Brief clinical services aimed at helping the client solve their problems
- Assessment and psycho-education to help the client understand their problems
- Tools and strategies to help the client prevent and better manage future crises
- An opportunity to assess the client’s needs, including the possible need for other services where necessary
- An opportunity to connect with the person’s family, partner or carer where desirable
The Youth+ Clinic operates each Thursday 9am - 6pm. Referrals can be made during normal headspace Lithgow opening hours. However, the Youth+ clinic will not be available to receive referrals or meet with consumers or carers on weekends or public holidays. Referrals to the Youth+ Clinic can be made by filling out this form and emailing it to hs.Lithgow@marathonhealth.com.au
Criteria for the Youth+ service
- Has not had more than 6 months of previous psychological treatment for the presenting issue
- Willing to engage in weekly sessions
- Thoughts and feelings of suicide and self-harm
- Impulsive and/or self-destructive behavior
- Changing in emotions and strong, overwhelming feelings
- Is aged between 12 and 25
- Does not meet criteria for NSW Community Health or Child and Adolescent/Youth Mental Health Service
- Evidence of psychosis, disordered eating, primary alcohol/drug dependence disorder, suicidal ideation with plan or intent, significant current self-harm or risky behavior.
- Complex issues requiring case management
This group is a safe space for all young people (12-25 years) who identify as lesbian, gay, bisexual, transgender, intersex, asexual, or are questioning their gender and sexuality.
Get in touch with Steph to register for this group:
Phone: (02) 6352 7600
The Youth Reference Group (YRG)
YRG membership is open to anyone between the ages of 16 and 25 in the Lithgow LGA.
headspace Lithgow believes in providing young people with the opportunity to be heard, and actively involved in addressing the issues that are important to them. As a member of the headspace Lithgow YRG you will have the opportunity to have your say in the services delivered by headspace Lithgow, while gaining valuable skills in leadership, media, communication, and mental health services. If you are interested in being a member of the YRG please fill out the follow form EOI-YRG.docx and email to hs.Lithgow@marathonhealth.com.au
As a member of the headspace Lithgow YRG you can do just this, by;
- Working with at risk youth in the community
- Planning and organising events
- Developing and facilitating programs
- Community Engagement
- Youth & Community Development
- Health Promotion
By getting involved you will get the opportunity to:
- Receive training about headspace and Mental Health & wellbeing.
- Have your say on important issues and influence how headspace Lithgow operates.
- Meet and work with other young people who are passionate about youth and our community.
- Learn and develop leadership and organizational skills.
For more information contact Jason:
Phone: (02) 6352 7600
At headspace Lithgow we strive to provide excellent, respectful and confidential services that facilitate shared decision-making and, promote collaborative care – for details on your rights and responsibilities please head to our website or talk to your clinician.
Disclosure of personal information
Personal and medical information gathered as part of this service will remain confidential except when:
- it is subpoenaed by a court;
- failure to disclose the information would place you or another person at serious risk to life, health or safety;
- If your written consent has been obtained to share information to:
- Another person (eg family member, employer)
- Another agency
Involving your family
At headspace Lithgow we believe that your family and friends play an important role in your life, so wherever possible, we encourage you to let them know you’ve visited headspace, even get them involved. If you can have your family involved in your health care, it can make a really positive difference. The amount your family are involved depends on lots of things – including your age, experiences, and importantly your feelings about family involvement.
If you are under 18, there are some situations where you can consent to treatment without parental permission. It depends on a few things like whether you can fully understand the help or treatment you’re getting, and what the consequences might be if the help isn't provided.
How and why we collect personal information
As part of providing a service to you, headspace Lithgow needs to collect and record personal information from you that is relevant to your situation; such as your name, contact information, medical history and other relevant information. This collection of personal information will be a necessary part of the psychological assessment and treatment that is conducted. We use personal information that you give us to provide you with the best service we can. How much you tell us is up to you. However, the more information we have the more we can be clear about the help we can offer.
Each time you have an appointment at headspace Lithgow, you will be asked to complete a headspace Application Platform Interface survey (hAPI). It asks for some information about you, such as age, gender and other details, as well as some information about how you're feeling at the moment. Everyone does this survey when they come in and the information collected is used by headspace Lithgow to assist in providing you with the best support possible. This information is then de-identified to helps us evaluate our service — the kinds of issues we’re helping people with and whether we are effective. We are required to report unidentifiable information to our funding body, the Nepean Blue Mountains Primary Health Network (PHN).
Protecting your privacy
As part of providing a service to you, headspace Lithgow will need to collect and record personal information about you. Your details and session notes are stored electronically on a database called MasterCare. Access to this is protected by a password and organisation systems to ensure your information is kept confidential.
Your clinician may also discuss your progress at team meetings – this is to ensure you are provided with the highest possible standard of care. In this case, the identifying information discussed will be kept to a minimum with respect to the client. headspace Lithgow is made up of headspace core staff and co-locating health professionals from various organisations.
Provision and limitations of telehealth service
headspace Lithgow can provide telephone or videoconferencing appointments. To access telehealth appointments, you will need access to a quiet, private space; and the appropriate device, i.e. smartphone, laptop, iPad, computer - with a camera, microphone and speakers; and a reliable internet connection. At the beginning of every telehealth session, your clinician will ask where you are currently located.
A telehealth consultation may be subject to limitations such as an unstable network connection. In addition, there may be some services for which telehealth is not appropriate or effective. We will not record calls or video chats, unless agreed upon by yourself. Unfortunately, we do not know if headspace Lithgow phone numbers will show up on mobile/home phone bills. headspace Lithgow uses systems that meet recommended standards to protect the privacy and security of the video sessions. However, headspace Lithgow cannot guarantee total protection against hacking or tapping into the video visits by outsiders. This risk is small, but it does exist.
At headspace Lithgow we strive to provide excellent, respectful and confidential services that facilitate shared decision-making and, promote collaborative care.
In receiving treatment from staff you should:
- Be treated in a respectful, professional, courteous and, caring manner.
- Be provided service in a safe environment.
- Expect your personal privacy to be protected and, receive an explanation about the nature and limits of confidentiality surrounding the service.
- Expect adequate information regarding all aspects of services provided or treatment available, so you can make the best and most informed choices.
- Be able to participate in making decisions about your care.
- Be able to consent to accept or refuse treatment and/or participation in educational or research programs.
- Expect our clinicians discuss all aspects of treatment and they will offer alternatives should you wish to seek another option or opinion.
- Be able to decide who will be present at a consultation (parent or carer, advocate, interpreter, student).
- Receive prompt service.
- Be able to request a different service provider.
- Be able to make a complaint or compliment or provide general feedback about the service or treatment received and expect it will be investigated appropriately and confidentially and not be disadvantaged in receiving continuing service.
- If required request a copy of relevant records in accordance with the Privacy Act and Freedom of Information Act.
As a client of headspace Lithgow, you have a responsibility to:
- Inform your clinician of any changes in your behaviour and/or physical or mental status that could affect your care, including compliance with prescribed medication.
- Ask questions and get clarification regarding the identification of issues and suggested treatment plan.
- Follow your clinician’s treatment recommendations.
- Be prompt for scheduled appointments.
- Cancel appointments by phone (24 hours before if possible) if you are unable to keep them so others may use the time slot.
- Advise change of address, phone number and, people we can contact regarding appointments.
You can have your own Medicare card if you’re aged 15 or older and enrolled in Medicare.
To get your own card you need to complete a form. Complete the Application to copy or transfer from one Medicare card to another form.
The form is then given to a service centre. To make sure it’s you, they will ask for some identification. You need to bring one of the following:
- birth certificate
- current driver’s licence
- current passport.
They will usually tell you your Medicare number straight away and send your card in 3 to 4 weeks.
You can use a digital copy of your Medicare card in the meantime.
Keep in mind, you can only be on 2 Medicare cards at the same time
What is a Mental Health Treatment Plan (MHTP)?
A MHTP is created by your GP. It briefly outlines what your concerns may be and what is the best way forward. This often includes counselling through a professional such as a psychologist. MHTPs last for 12 months and allow up to six appointments before a review with your GP is required. After that review, your GP will work with you to determine whether it is necessary to access another four appointments in a calendar year (so a total of 10 appointments in a calendar year).
Why do I need to get a MHTP?
Here at headspace Lithgow, all of our services are FREE because we claim the cost of your appointment through Medicare. To access our services free of charge, you are required to get a MHTP from your GP.
How do I get a MHTP?
Your headspace Lithgow Youth Care Coordinator can help with this by sending their notes to a GP (with your permission). Then all you need to do is book an appointment with a GP. Be sure to request a long appointment as it often takes at least 20 minutes for the doctor to create a plan for you. It might be a good idea to mention to your GP that you would like a MHTP so you can access headspace Lithgow’s services.
I have a MHTP, now what?
Once you have your MHTP, call our reception staff and let them know so that we can offer you the next available appointment with a psychologist.
What happens if my Doctor won’t write a MHTP for me?
If this happens, let us know and we’ll work with you to find another option. Don’t worry, we’ll still do all we can to support you, even without a MHTP.
Bowenfels Medical 6352 2533
Lithgow Valley Medical 6353 1644
Lithgow Medical Clinic 6352 5588
Ochre Medical Centre 6352 5685
Portland Medical Practice 6355 5174
Wallerawang Surgery 6355 7230
headspace appreciates the support of local businesses and the community
If you would like to donate, this can be done at the Lithgow office or alternatively via direct deposit on:
NAB Account Name: headspace Lithgow
Account Number: 93-111-0013
For more information contact Bonnie on (02) 6352 7600
Client Satisfaction Survey
We value your feedback. Please let us know how your experience has been by answering the following questions on our Client Satisfaction Survey
At headspace Lithgow we appreciate all feedback, including: suggestions, compliments, and complaints. We're always looking for new ways and bright ideas to improve our services and facilities. So please feel free to share your comments and ideas by using our feedback form below and emailing it to email@example.com
However if there is a problem you wish to take outside the organisation, you may prefer to contact our lead agency at www.marathonhealth.com.au/contact or via the Health Care Complaints Commission on 1800 043 159