Headspace Wollongong are committed to providing ongoing services to young people. Due to the evolving COVID-19 situation we will be transitioning to more flexible ways of delivering our services.
All clients will be offered online video or phone appointments (telehealth). Talk to us if you would prefer in-person appointments - we will try and work out how best to support you.
If you have any concerns please call us on 02 42207660 during business hours.
- Monday: 8:45am - 5:00pm
- Tuesday: 8:45am - 5:00pm
- Wednesday: 8:45am - 5:00pm
- Thursday: 8:45am - 5:00pm
- Friday: 8:45am - 5:00pm
- Saturday: Closed
- Sunday: Closed
headspace Wollongong is operated by Grand Pacific Health Ltd. All headspace services are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, South Eastern NSW (Coordinare Ltd).
Nutrition screening, dietary assessment and education about food and lifestyle, also support around healthy eating strategies.
GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally.
Workers either on site or linked to the centre who can assist you with any alcohol or other drug issue.
A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.
Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.
Sexual health screenings on site or links to local services.
Workers either on site or linked to the centre who can assist you with work or study opportunities.
Centres have a range of programs and activities for young people. Just ask your centre what they have on.
headspace Wollongong covers a geographic area from Helensburgh in the north to Kiama in the south. We receive a large number of requests from the community, yet we have very limited resources. Therefore, we must prioritise requests according to the areas of greatest need, staff availability, demand and fair and equitable coverage of the local community.
Priority is given to the following local organisations:
- Schools & education providers (eg. TAFE, University)
- Youth organisations
- Our partner organisations
- Community organisations, charities and not-for-profits with a youth and/or mental health focus
- Family & Carer support organisations
Requests from other types of organisations will be considered on a case-by-case basis.
We are unfortunately not able to fulfil all requests. Allowing at least 10 weeks notice will increase the likelihood of us being able to fulfil your request.
Depending on what type of organisation you are, our community activities are mostly free. Some requests may incur a fee to cover part or all of our costs due to the nature of the activity (for example, requests from commercial organisations, weekend and evening requests, specialised content etc).
Once you have submitted your form our team will review the request and aim to respond within 10 working days.
To request a presentation, please fill out the form here>>https://form.jotform.com/200068022439043
We offer free Yoga each Tuesday afternoon in school terms, between 3.30pm and 4.30pm.
Classes include gentle body movement to your own capabilities and comfort level. There are no handstands or backbends. Breathe work for energy (depressive thoughts), or relaxation (anxious thoughts), and for improved sleep are part of the program. Yogic philosophy (learning about intention for living with more meaning) is also part of the program.
Places are limited so please call 42207660 to book a spot.
Headspace Wollongong, Nowra, Bega and Goulburn now offer telehealth sessions via a special platform called “Attend Anywhere”. We think it gives you the experience most like your normal face-to-face sessions with a clinician. It’s encryption levels mean your conversations stay private, and it allows you to wait in a “waiting room”, under the supervision of our admin team, until your clinician is ready to see you.
WHAT DO I NEED?
- A good connection to the internet
If you can watch a video online (e.g. YouTube) you can make a video call
- One of these:
Google Chrome web browser on a desktop or laptop, or on an Android tablet or smartphone
Safari web browser on an Apple iMac, MacBook, iPad or iPhone
- Web-camera, speakers, and microphone already built into laptops or mobile devices
How much internet data will I use?
You don’t use any data while waiting for a clinician to join you.
An Attend Anywhere video call uses a similar amount of data to Skype® or FaceTime®.
You have your own private video room that only authorised clinicians can enter. Video calls are secure; your privacy is protected.
Your telehealth service will not be recorded by us. We ask you to also agree not to make recordings of our sessions and not to use materials from our sessions elsewhere. If you need further information on how to protect your privacy when using technology, see the booklet “Protecting Yourself Online: what everyone needs to know”
WHAT IF I HAVE QUESTIONS?
Your clinician is available to answer all your questions and answer any concerns. Together, you will work out a plan that best suits you. If you wish to speak to someone else about your experience, please call your local headspace centre and ask to speak to the centre manager.
HOW DO I USE ATTEND ANYWHERE?
- Go to https://www.gph.org.au/video a little before the prearranged time for your appointment and select the headspace waiting room (red armchair logo).
- On this web page, click Start video call button and follow the instructions
- Wait in your own private video room
- Your clinician sees you arrive in the waiting area and joins you in your video room when they are ready
If you would like to know more, here’s a short video: https://youtu.be/o-64JK4nLuE
WHAT IF MY CONNECTION DROPS OUT?
- If you lose connection, firstly, wait 30 seconds and try to reconnect using the Refresh button.
- If your video link drops out, or if you intentionally disconnect the videoconference, or leave the room where the videoconference hardware is set up, we will immediately contact you via your nominated contact number. If we cannot contact you, then we will activate your Contingency Plan.
What is my Contingency Plan?
At your first session, you and your clinician will work out a telehealth safety plan. This will be reviewed at the beginning of each session. Your plan will include nominated emergency contacts and/or local and emergency services.
HOW DO I PREPARE FOR MY SESSION?
It can be easy to think of your Telehealth session as a less formal “catch-up” and think it doesn’t need much preparation. To get the best from your session, try to:
1) Find a quiet space. Put away your pets, find a room where you think you won’t be overheard. Try using headphones with an in-built microphones, if you can. Most mobile phones come with these.
2) Bring a notepad and pen. Your clinician won’t be able to give you a piece of paper to take home with you so you might need to jot some things down.
3) Have your phone close to you but turn it onto silent and close your email programs. It is important that your clinician can call you, if something should happen to your Telehealth connection, but it’s also important to try to minimise distractions.
4) Give yourself permission to focus. In these busy times there are lots of things calling for our attention. Give yourself permission to be fully present with your clinician for your session.
5) Your telehealth session with your clinican will not take any longer than an in-person session at our centre would, except you don’t have to spend time travelling to us.
Parking: There is timed on-street parking available on Atchison Street and surrounding streets. For more information on parking in Wollongong City Centre please click here>>https://www.wollongong.nsw.gov.au/about/parking-transport/parking-in-the-city-centre
Public transport: We're a short walk from Wollongong train station and the free bus (Crown St bus stops). Plan your trip here.
If you ever need to turn to headspace Wollongong for some help and support, there are a number of friendly staff members you may come in contact with.
To support and lead the team at headspace Wollongong…
- Service Manager – Lynn email@example.com
- Practice Coordinator – Sarah firstname.lastname@example.org
- Clinical Lead – Luke email@example.com
Our friendly reception and administration staff…
You might need to make a Doctor’s (GP) appointment for check-up or to get a Mental Health Treatment Plan. We have both male and female GP’s available…
- Dr. Meredith (Monday)
- Dr. Tiffany (Tuesday)
- Dr. John (Thursday)
If you’re contacting headspace Wollongong for some mental health support, the first step is to participate in a brief phone chat. This is called ‘intake’ and it’s where we are able to determine what kind of support you need. During this call, you’ll be most likely chatting with…
- Intake Clinicians
After this, you might like to make an appointment to come in and speak to someone face-to-face. At headspace Wollongong, we have friendly, skilled and professional staff who can offer services for a range of needs...
- Psychiatrist – Dr Muul
- Family Clinician – Anna
- Youth Counsellor – Josh
- Youth Worker/Counsellor – Vanessa
- Mental Health Clinicians
Other services we offer at headspace Wollongong…
- ISLDH Drug and Alcohol Counsellor – Allison
- Education Support Clinician – Alissa
We can also connect you with employment and training services locally at organisations such as:
- The Personnel Group.
If you want to contact us to organise a school presentation, program or community event. To help engage our community by increasing mental health literacy and help-seeking practices…
- Community Engagement – Amanda
If you are in need of a check-up, or if you need to get a mental health treatment plan, the GP's at headspace Wollongong can help. Our youth friendly GP’s can also help you with:
- General and physical health
- Mental health and wellbeing
- Sexual health
- Alcohol and other drugs
- Preventative health
Our GP services will be bulk billed (which means you don't have to pay!), so bring your Medicare card when you visit.
For more information about how to get a Medicare card:
For a visit to one of our GP’s, simply make an appointment at headspace Wollongong reception or call (02) 4220 7600.
- Dr. Meredith Williams can see you on Mondays 9:00 am – 4:30 pm
- Dr. Tiffany Knight can see you on Tuesdays 9:00 am – 4:30 pm
- Dr. John Watson can see you on Thursdays 9:00 am – 4:30 pm
A fun group for young people aged 12-16 who identify as lesbian, gay, bisexual, transgender, queer, intersex, or asexual. Lots of social stuff, learning new things, and fun hang outs.
If you think you might be interested in attending, please get in touch with us for more details on where and when we meet by calling 42207660 or email firstname.lastname@example.org
A group for young people aged 12-25 who are fans of gaming. Chats about games and gaming as well as other life stuff. Get in touch for more details about where and when we meet ph 42207660
If you're aged 16-25 and identify as same sex attracted, gender diverse or questioning, then Rainbow League is for you!
A social group that meets fortnightly, Rainbow League is a place to hang out, have fun and meet other people like you - whatever your stripes!
For more info, to find out dates, or just to let us know you're coming along, contact Erin at Wollongong Youth Services (4227 8222 or email@example.com) or headspace Wollongong (4220 7660 or firstname.lastname@example.org).
headspace Wollongong is not an acute or crisis mental health service. If you (or a young person you are supporting) is in need of immediate support, please call the Mental Health Line (1800 011 511), Lifeline (13 11 14) or Kids Helpline (1800 55 1800). In an emergency, contact 000 immediately.
For young people and their families:
Contact headspace Wollongong on 4220 7660 or email@example.com to make an appointment.
If you're making an appointment for a family member or a friend, please note that the young person needs to be aware of and consent to the referral and be willing to meet with a member from the headspace Wollongong team.
GPs, Allied Health Professionals, community-based agencies and educational institutions can all refer young people to headspace Wollongong by phone, fax or post using our referral form. Please note that we cannot accept referral forms over email.
Are you interested in fundraising for or making a donation to headspace Wollongong?
Your generous support helps us to provide vital mental health and wellbeing support, information and services to young people and their families across the Illawarra.
Set up your own fundraising page:
Are you setting a personal challenge, entering a fundraising event or celebrating a special occasion?
If you would like to fundraise for headspace Wollongong, head to GoFundraise to set up your fundraising page:
Donate online using the secure platform of GiveNow:
Donate by direct deposit:
Account Name: Grand Pacific Health
Account number: 606303831
Bank: National Australia Bank
Please use a reference code of 66003 with your deposit so the funds are allocated correctly.
Donate by cheque:
Cheques can be made out to Grand Pacific Health and mailed to Attn: Finance, Grand Pacific Health, PO Box 1198, South Coast MC NSW 2521.
Please email firstname.lastname@example.org to advise us of your contact details when making a donation by direct deposit or cheque, and include hsWgong or 66003 as a message/reference with your donation.
Thank you for your support!
Youth Reference Group (YRG)
The Youth Reference Group (YRG) guides what we do here at headspace Wollongong, making sure we're on the right track to provide a service that is relevant to young people in the Illawarra.
Our YRG is made up of enthusiastic young people aged 16-25 years who share their opinions and have their say on what we do and how we do it.
The role of the YRG is varied and includes a range of duties, from participating in regular meetings and online communications, to helping to plan youth events, representing headspace Wollongong at community events and raising awareness of mental health and wellbeing in our community.
Applications for the Youth Reference Group open in November at the end of each year, for the following year's group. If you would like to be notified when our YRG applications open, please contact headspace Wollongong 02 4220 7660 or email email@example.com
Fundraising volunteers/Supporters of headspace Wollongong
Not sure if you can make a regular volunteering commitment but still want to help out? Register as a supporter and we'll give you a call when opportunities arise.
Our fundraising volunteers help us raise funds which support our vital work in raising awareness and understanding about mental health, and breaking down barriers to seeking help.
Opportunities may include volunteer barbeques, cloak room/bag minding services at events, and other events as they arise.
(Please note that this is not a mental health awareness role. Applications for our Youth Reference Group generally open in Nov-Dec of each year)
Peer Support Group
TAG Wollongong is a monthly meetup group for transgender and gender diverse young people aged 18-25. This is a safe space providing social support and relevant resources to those attending. Please contact us on 42207660 or email firstname.lastname@example.org for more information.
Parent Support Group
Many parents and carers can feel isolated and alone on their journey of understanding and supporting their child's gender identity.
If you would like to meet other parents and carers, share experiences together, hear from guest speakers, and learn more about a range of health, legal and social topics relevant to transgender and gender diverse young people and their families, contact us to find out more. For parents and carers of transgender and gender diverse children of all ages.
This group is be facilitated by two local parents, in conjunction with The Gender Centre and headspace Wollongong.
Contact headspace Wollongong on 4220 7660 or email@example.com to express your interest.
Our Purple Pack is made up of a stack of useful resources we've found from many different groups and organisations to support transgender and gender diverse young people.
- Information on pronouns, medical and social transitioning, coming out/inviting in, your legal rights, navigating relationships, sexuality and more.
- Stories from other gender and sexuality diverse young people.
- Info on where to go to get more information and support online or in person.
The aim of this pack is to help you and your loved ones along your journey no matter what point you are at.
Most importantly, we want you to know that headspace Wollongong is a safe place and we want to support you. Call us on 4220 7660 if you would like to speak to someone. We're here to help.
If you are 15 years or older, you can apply to have your own Medicare card. Here’s what to do...
You will need to fill out the form called Application to copy or transfer from one Medicare card to another and bring two forms of identification with you (like a birth certificate, student card with photo ID, health care card, driver's licence, passport, or a bank statement if it has your current adress on it). The form is available online or from a Medicare office.
You will be applying to transfer to a new Medicare card (i.e. to be moved from the card you are now listed on to another new card of your own).
Alternatively, you can also choose to stay on your parents'/guardians' card and have a copy made to keep with you.
You will need the number of the Medicare card you are currently listed on to complete the form. This is most probably your parents’ or guardians’ Medicare card.
Take your original identification and your application form to your nearest Medicare office.
- Wollongong: 43 Burelli Street
- Warrawong: 43-65 Cowper Street
- Shellharbour: Lake Entrance Road
Once you have lodged your application for a Medicare card at a Medicare office, your own card with your own number will be sent to you. If you would prefer, you can make arrangements with Medicare to pick up your card at the office.