• Monday: 9:00am - 5:00pm
  • Tuesday: 9:00am - 5:00pm
  • Wednesday: 9:00am - 5:00pm
  • Thursday: 9:00am - 5:00pm
  • Friday: 9:00am - 5:00pm
  • Saturday: Closed
  • Sunday: Closed

headspace  Midland is a  FREE  and confidential service that provides support to young people aged 12-25 with health & wellbeing services.

All you need to do to get started is to make contact with us by calling, emailing or dropping in to say hello. Centre brochure .

Extended hours
Wednesdays (by appt only) 5pm to 7pm
Thursdays (by appt only) 5pm to 7pm

12pm Mon 24th Dec to 9am Wed 2nd Jan

Click here for immediate assistance.


  • Monday: 9:00am - 5:00pm
  • Tuesday: 9:00am - 5:00pm
  • Wednesday: 9:00am - 5:00pm
  • Thursday: 9:00am - 5:00pm
  • Friday: 9:00am - 5:00pm
  • Saturday: Closed
  • Sunday: Closed

headspace Midland is operated by Youth Focus. All headspace centres are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Perth North (WA Primary Health Alliance Ltd).


Mental Health Services

Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.

Alcohol & Drug Services

Workers either on site or linked to the centre who can assist you with any alcohol or other drug issue. 

Youth Early Psychosis Program

A headspace early intervention program to improve the lives of young people, and their families, who are affected by psychosis.

Youth Programs

Centres have a range of programs and activities for young people. Just ask your centre what they have on. 

Doctor (GP)

GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally. 

Work & Study Services

Workers either on site or linked to the centre who can assist you with work or study opportunities. 

Youth Reference Group

A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.

“As soon as I sought help, I suddenly realised that my anxiety was very treatable and that I wasn’t alone.”
- Charlie

Media gallery

headspace Midland - centre video
How headspace centres can help
What is headspace
Helping you get a job

More information

Meet the headspace Midland Team



Reception / Admin

Lashay, Natalie (Senior)

Clinical Lead (Primary Centre Team)


Primary Centre Team

Priscilla (Senior), Dijana, Bree, Jess, Jemma, Madi, Delroy (outreach), PJ (student), Kirra (student)

Team Coordinator (hYEPP)



Aaron, Trevor, Stewart, Heidi, Danielle, David, Jaime, Laura, Dr Hacking, Dr Payne


Snr Community Engagment Advisor (hYEPP)



Aboriginal Cultural Liason Officer (hYEPP)


 Cultural Awareness Officer (hYEPP)


 General and Specialist Medical Officer

Dr Payne

Community Engagement

Raena, Clayton

 YoDA-F Researchers

Zahra, Charlotte

 Allied Health Practitioners (AHP)

Magali (HelpingMinds), Lauren (Holyoake), Laura (Perth Voices Clinic), Daniel (APM), Joshua (MercyCare), Manju (Centrelink), Dr Vicky, Karen, Dr Kim, Michelle, Paula, Jen, Michael

 Youth Reference Group (YRG)

Alphonse, Bridey, Brandon, Cameron, Courtney, Emma, Jorja, Karina, Lauren, Morgan, Sharon, Tom

Consortium Partners / Advisory Group

Youth Focus, HelpingMinds, Holyoake, Youth Mental Health Services, City of Swan, Rise - Community Network, Swan City Youth Service, Child and Adolescent Mental Health Services (CAMHS), MercyCare, APM

family tree

Referrals + Making Appointments

 *Please note, we are not a crisis service. For immediate assistance, please contact the Mental Health Emergency Response Line on 1300 555 788 or visit your local doctor*

General Referrals to headspace Midland

Family, Friends, Carers and Self Referrals

    • Phone: (08) 9274 8860
    • Fax: (08) 9274 8859
    • Email: primary.referrals@headspacemidland.com.au 
    • Address: Unit 7, 64 Morrison Road, Midland, Western Australia 6056 (Level 1 of Gilberts Fresh & Swan Valley Markets, Cnr of Keane St and Morrison Road)
    • Download our Registration Form (completed form can be sent through using the above contact information)


    • If you are working with a young person and you would like to make a referral, download our General Referral Form.
    • The completed form can be faxed, emailed or posted

Once we receive an inquiry, the information will be passed onto the Duty Officer, they will then give you a call (within 3 working days) to discuss your referral and support options further.

Referrals to hYEPP Midland

Tertiary Services (hospital, mental health clinic, psychiatrist) 

Please contact our Mobile Assessment Treatment Team (MATT):

    • Click here to complete the hYEPP Referral Form the completed form can be faxed, emailed or posted using the below contact information
    • Phone: (08) 9301 8900
    • Fax: (08) 9301 0859
    • Email: hyeppreferral@headspacejoondalup.com.au
    • Address: Suite G8, 126 Grand Boulevard, Joondalup, Western Australia 6027

Once the client's details have been recorded, a friendly Duty Officer from MATT will make contact within 24 hours.

Non-Tertiary hYEPP referrals (Family, Friends, Self, GP's, Schools etc)

Please contact headspace Midland reception:

    • Phone: (08) 9274 8860
    • Fax: (08) 9274 8859
    • Email: hyeppreferrals@headspacemidland.com.au 
    • Address: Unit 7, 64 Morrison Road, Midland, Western Australia 6056 (Level 1 of Gilberts Fresh & Swan Valley Markets, Cnr of Keane St and Morrison Road)

About the hYEPP Team

hYEPP (headspace Youth Early Psychosis Program) Midland is a continuing care team of multidisciplinary professionals who provide recovery orientated, early intervention services to young people aged 12-25 who are experiencing a First Episode of Psychosis or at Ultra-High risk of experiencing Psychosis. Our service is based on EPPIC (Early Psychosis Prevention and Intervention Centre) from Orygen Youth Health. Our practice and service provision are based on assertive outreach, family work, functional recovery and partnerships with other community organisations to enhance care. 

hYEPP Midland is a 'Spoke' of the hYEPP Joondalup 'Hub', we work closely with the Hub to ensure continuity of service. The Hub provides extended hours of service to clients accessing hYEPP Midland, providing specialist services such as functional recovery groups and family therapy. 

Referrals to the General and Specialist Medical Officer

Evening Clinic: Wednesdays from 3:00pm - 7:00pm

*All clients require a current GP Referral (less than 12 months old) or Specialist Referral (less than 3 months old) either addressed to "headspace Midland" or "Dr Donald Payne".

To book an appointment, please contact headspace Midland reception:

*New clients to Dr Payne will be assessed by our Duty Officer (via phone consultation) before they are offered an appointment with Dr Payne.

Dr Donald Payne is a Consultant Paediatrician specialising in Adolescent and Young Adult Medicine, providing general and specialist medical services for young people aged 12-25 years.

Dr Payne is able to see all young people referred for medical assessment. He has specific expertise in the assessment and management of young people with the following conditions / issues:

  • asthma
  • chronic fatigue syndrome
  • functional pain / somatisation disorders
  • eating disorders
  • depression and anxiety
  • ADHD
  • school non-attendance
  • obesity
  • gender diversity

At this point in time, Dr Payne won’t be offering services related to ASD or Sexual Health.

He is also able to provide referrals to psychologists for a treatment under a Medicare plan (MHCP).

All appointments are bulk-billed.

Resources + Gallery

Immediate Assistance

As we are not a crisis service, please use the following information for immediate assistance or please present to your local Emergency Department.

    • Lifeline: 13 11 14
    • Kids Helpline: 1800 551 800
    • Child and Adolescent Mental Health Service (CAMHS): 1800 048 636
    • Crisis Care: 1800 199 008
    • Suicide Callback Service: 1300 659 467
    • Mental Health Emergency Response Line (MHERL): 1300 555 788
    • Police / Ambulance / Fire: 000

Headspace Resources

Headspace National - Bullying Prevention Workshops

Headspace Digital Work and Study: 1800 810 794

    • Free service for 15 – 24
    • https://headspace.org.au/young-people/digital-work-and-study-program/
    • The digital work and study service can assist you with creating a winning resume, career planning, job searching, interview preparation, contact and collaboration with employers and social firms. We can work with your employment consultant and assist you with navigating the Centrelink labyrinth. We can support you in exploring suitable education options, assist you with getting into study, as well as sourcing financial support for your education.

Eheadspace: 1800 650 890

headspace Midland: 9274 8860

Headspace Welcome Packs

Below are our centre's welcome and orientation kits. One or more of the packs will be given when the client has their first appointment/s

To download our comprehensive Young Person's Welcome Pack, please click here

To download our Family, Carers & Friends Welcome Pack, please click here

1. Comprehensive Welcome Pack
2. Brief Welcome Pack
3. Family, Carers & Friend Pack
4. headspace & Digital Work and Study Information Pack

Comprehensice Young Person Welcome Pack2 Brief Young Person Welcome Pack3
1.                                                                                                                                                              2.

Family carers and friends welcome pack2 eheadspace digital work and study hdsp fact sheets2

3.                                                                                                                                                           4.

Headspace Fact Sheets

fact sheets and headspace logo2Most Fact sheets are available in reception



Front maps

Google Maps (2018)

Side mapsSide maps 2

Google Maps (2018)

DSC 0429  DSC 0431


DSC 0438  DSC 0443

 Large waiting area - Family Friendly (books, toys, games, bean bags, colouring in, charging station for devices)

DSC 0445  DSC 0529
Large Family Waiting Area                                                                                                                     Sensory room

Room6  Family Room

     Psychology Rooms

Room3  Room2

Psychology Rooms

Room5  Room4

Psychology Rooms

Room8  Room7

Psychology Rooms

20180314 184729  GP Treatment room 2

Art Therapy Room                                                                                                                        GP Treatment Room

While you Wait - Community Resources

If you are waiting for a call or appointment, please check out some of our community resources below.

Community Engagement: Want headspace at your next event or presentation?

Community Engagement Requests

Headspace Midland recognises the importance of increasing awareness and reducing stigma of mental health in the community.

For all requests please complete the Community Engagement Request Form. Due to a high number of requests and part time staff capacity, please allow a maximum of 3 weeks response time.



Standard Presentation - the Community Engagement team provides a standard 45 minute presentation which includes;

    • An overview of headspace and its mission
    • Centre locations
    • What to expect at a headspace centre
    • What is mental health
    • Tips for a healthy headspace
    • Eheadspace 

Customised Presentations – if you would like a customised presentation, please note when you complete the Community Engagement request form.

For all customised presentations:

    • We require a minimum of 10 people and a maximum of 35 people.
    • We require two consultation meetings prior to the proposed date. Firstly, to assess your organisational needs and the context for the presentation. Secondly, to confirm the presentation outline prior to delivering.
    • Please allow at least one month planning time before requesting a date.
    • Please note that we do not provide presentations as an intervention to address situational crisis.


Headspace Midland can provide support to teachers and community members to better support the needs of young people with mental health issues.

    • The same criteria for us to deliver our customised presentations applies to our workshops. Please allow minimum of 2 months to allow for planning of workshops in addition to meetings.
    • Please note that we do not provide workshops on mental health first aid. 
    • Please also consider Youth Focus who provide evidenced based mental health programs to schools, workplaces and the community 

Headspace School Support

Headspace School support is an early intervention and independent service that assists schools to optimise the health and wellbeing of students.

For more information visit https://headspace.org.au/schools/


Headspace Midland can offer a stall at your next event with pamphlets, brochures, merchandise and friendly faces!


Headspace Midland is committed to building and developing relationships in the Midland Community and we would love to be a part of your next networking event!


As headspace receives a large volume of request for merchandise only, we are able to order these for organisations with a small cost attached.

headspace Midland Youth Reference Group (YRG)

The headspace Midland Youth Reference Group (YRG) are a group of young people aged 16 - 25 who meet on a monthly basis to review and provide feedback on the service delivery at headspace Midland.

Being part of the YRG is a rewarding experience as you are able to participate in the following:

  • Attending local events such as Hyperfest
  • Doing school presentations to advocate for headspace Midland and mental health
  • Conducting stalls at various community events
  • Participating in centre meetings
  • Participating in centre planning days
  • Attending community and national forums
  • Planning and developing group programs at the centre
  • Access to professional development training

Our YRG members come from various walks of life and all share the same passion about improving access to mental health services in the Midland area.

If the YRG is something you wish to be part of, please keep an eye on this page for upcoming vacancies.

Due to large volumes of requests and our group being at capacity, the headspace Midland Youth Reference Group (YRG) applications are currently closed.

Research Projects

YoDA-F (Youth Depression Alleviation – Fish Oil)

headspace Midland is currently able to offer eligible young people the chance to participate in an exciting research study conducted in collaboration with Telethon Kids Institute. There is growing evidence that long-chain omega-3 polyunsaturated fatty acids ("fish oil") have a positive effect on mental health, including depression, however, more trials are needed in young people with depression symptoms.  As an alternative to anti-depressant medication, YoDA-F is investigating whether a specific high strength of fish oil alongside psychological therapy is helpful in treating depressive symptoms.

The trial involves young people with moderate depressive symptoms taking medication (either fish oil or placebo) combined with cognitive therapy for a period of 12 weeks. Young people are recruited through headspace Midland. The trial is also being conducted in Melbourne and Sydney.

For more information about the research program, please talk to your Youth Access Worker or you can contact Zahra Hilton or Charlotte Pugh, our research assistants, through zahra.hilton@telethonkids.org.au or charlotte.pugh@telethonkids.org.au 

Perth Voices Clinic

The Perth Voices Clinic supports research into voice hearing (and related) experiences, including routine evaluation of the effectiveness of the psychological interventions provided at the clinic. Individuals attending the clinic will have the option to join us in improving our services for all voice hearers, including adding their name to a research registry so that they can choose to be involved in future research projects. Professor Johanna Badcock is the Research Director to the Perth Voices Clinic and has published extensively in the field of voices, perception and cognition. The Perth Voices Clinic is a psychological treatment, teaching and research clinic for people who hear voices or have other unusual perceptual experiences.

The Perth Voices Clinic works closely with the Hearing Voices Network and can provide information on hearing voices support groups. With your consent, your therapist will provide feedback to your health care providers at the beginning, middle and end of therapy. 

For more information, please call 0477 453 264 or email to info@perthvoicesclinic.com.aulaurasmith@perthvoicesclinic.com.au or georgiepaulik@perthvoicesclinic.com.au

How to Obtain a Medicare Card


A Medicare card lets people get a range of medical services and prescriptions at a lower cost, and free care as a public patient in a public hospital.

Please use the links below to assist with obtaining a Medicare card:

Our team at headspace Midland are more than happy to help you navigate the Medicare system, all you need to do is give us a call on 9274 8860.

Culturally + Linguistically Diverse (CALD)

Languages & Translations

headspace National have developed Flyers and Fact Sheets describing headspace services into different languages.

Reading, Writing, Speaking and Listening.

Translation and Interpreting Services (TIS):

 Headspace Midland is registered with TIS National for translation and interpreting services

 This includes:

    • Immediate phone interpreting
    • Pre-booked phone interpreting
    • Onsite interpreting

 Contact number: 131 450

 Website: https://www.tisnational.gov.au/

 National Relay Service:

 The NRS is an Australia-wide phone service for people who are deaf or have a hearing or speech impairment.

 24-hour relay call numbers

Headspace Midland staff are also able to assist with your reading and writing needs.



There is no fee associated with accessing any of our services at Midland headspace.

One of the support pathways is through our Allied Health Practitioners. This team includes: Clinical Psychologists, Psychologists, and Mental Health Social Workers. To access this pathway, the client is required to obtain a Mental Health Care / Treatment Plan (MHCP / MHTP) from their GP. There may be a cost associated with obtaining a MHCP, we advise that you consult with your GP if there is a cost before you make an appointment to see them. The Youth Access Worker that you will be linked in with will help support you through this process.


Parking at the Swan Valley Gilberts Fresh Markets.

Midland Train Station - less than a 10 minute walk

Outreach services may be available

Access for all

Elevator and stairwell accessDisabled access & Gender Neutral toilets

ACROD Parking bays

Elevator & stairwell access

Large waiting areas

Sensory room: weighted blankets, lamps, scented eye pillows, fidget cubes etc.

Family waiting area: bean bags, couches, toys and books

Everyone is welcome5

Everyone is welcome

headspace would like to acknowledge Aboriginal and Torres Strait Islander peoples as Australia’s First People and Traditional Custodians. 

We value their cultures, identities, and continuing connection to country, waters, kin and community. 

We pay our respects to Elders past and present and are committed to making a positive contribution to the wellbeing of Aboriginal and Torres Strait Islander young people, by providing services that are welcoming, safe, culturally appropriate and inclusive.

headspace is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services.

headspace welcomes all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity.

First Aiders:

Lashay - Reception

Priscilla - Primary Team

Onsite Defibrillator / AED / Intelligent Public Access Defibrillator (IPAD)

Frequently Asked Questions (FAQs)

1. Is there a cost to access headspace Midland?

No, there is no fee associated with accessing any of our services at Midland headspace. 

One of the support pathways is through our Allied Health Practitioners. This team includes: Clinical Psychologists, Psychologists, and Mental Health Social Workers. To access this pathway, the client is required to obtain a Mental Health Care / Treatment Plan (MHCP / MHTP) from their GP. There may be a cost associated with obtaining a MHCP, we advise that you consult with your GP if there is a cost before you make an appointment to see them. The Youth Access Worker that you will be linked in with will help support you through this process.

2. Do I need a referral or Mental Health Care Plan? Can anyone refer to headspace?

No, anyone can get the referral process started for the young person. However, it is up to the young person if they wish to engage with our service.

3. What is the age group for accessing headspace services?

Our age group is 12 - 25 years, give or take 3 months.

4. Where are you located?

headspace Midland is located on Level 1 of the Swan Valley Gilbert's Fresh Markets. The doors that lead up to Level 1 are located on the Keane St facing side, towards the traffic lights. You should be able to see AutoTune and Landgate from the glass sliding doors. We are upstairs with the Sista Fitness Gym.

5. Can I choose to see only a female or male clinician?

Yes, we want you to be comfortable with who you see. Let us know what your preferences are so that we can link you in with someone that will work well with you.

 6. Can I choose to switch clinicians?

Yes, everyone works differently so its about finding the right "fit". If you don't feel like you are making a connection with the clinician you are seeing, please let us know and we can look at other clinicians that will be better suited.

7. Do I need a Medicare Card?

You don't necessarily need a Medicare Card as there are different support pathways at headspace Midland. Only one of the pathways will require a Medicare Card.

 8. Is my information confidential? 

When you talk to a headspace worker what you say is kept confidential. This means nothing you say can be passed on to anyone else without your permission however there are a few exceptions.

If headspace is seriously worried about your safety or the safety of someone else they must – by law – try to keep everyone safe.

This means they might have to share their concerns with someone else. Talk to your headspace worker about confidentiality to ensure you understand how it works.

If you need immediate medical attention, call 000 or call Lifeline on 13 11 14 or Kids Helpline on 1800 55 1800.

9. How can headspace help me?

headspace can help if you: 

  • Are feeling down, stressed or can’t stop worrying
  • Don’t feel like yourself anymore
  • Can’t deal with school/uni/ work or are finding it difficult to concentrate
  • Are feeling sick or worried about your health
  • Have questions about, or want to cut down on alcohol or other drug use
  • Want to talk about sexuality, gender identity or relationships
  • Are having difficulties with your family or friends
  • Have sexual health issues or want information about contraception
  • Are being bullied, hurt or harassed
  • Are worried about work or study or if you’re having money trouble
  • Need someone to talk to
  • Getting support can help you to keep you on track at school, study or work, and in your personal and family relationships. The sooner you get help the sooner things can begin to improve for you.

10. What if I'm not ready for a face - to - face appointment?

The first step is making contact with headspace either by phoning, emailing, sending a letter or dropping into the centre. Once you have made contact, reception will process the information and send it through to the Duty Officer. The Duty Officer will then make contact with you through your preferred method of communication. The Duty Officers are clinicians at our centre so it you don't feel like coming in for an appointment, they will be able to provide support over the phone or by email.

11. What are the wait times like?

Once initial contact is made be the client or referrer the admin team will submit the information through to the Duty Officer. The Duty Officer usually makes contact within 1 – 2 business days. The first face – to – face appointment is booked in for 2 – 3 weeks after referral is made.

*Please note that wait times can vary due to: complex / risking referrals coming through that take priority, short staffed, public holidays and other centre closures etc. We do aim to assist you as soon as we can.

12. What happens when I go to headspace?

The first time a young person comes to headspace, they will:

    • Complete a registration form
    • Read through a Consent to Service form
    • Complete a brief survey (HAPI client satisfaction)
    • See a Youth Access Clinician for a first face – to – face appointment (60 minutes for an average appointment but can range from 30 minutes to 90 minutes)

After the Youth Access Clinician has completed their assessment they will work with the young person to a “Support Pathway.” This may include appointments with various workers at headspace Midland, and/or other services in the community.

    • The “Support Pathway” will be presented at an Intake Meeting which consist of different clinicians at the centre. This meeting is used to discuss each young person coming through to decide on what's best for the young person going forward.
    • The Youth Access Clinician will then make contact to advise the recommendations from the intake meeting. If the client wishes to go with a different plan, the Support Pathway can be altered. 
    • As headspace is a voluntary service, if a young person chooses not to engage and attend appointments we will respect their decision.

Support pathways can include: 

    • Brief intervention and problem solving with one of our qualified Allied Health Practitioners from a number of different teachings including: Psychology, Social Work, Occupational Therapy and Art Therapy. 
    • Early intervention and supportive counselling with one of our Youth Access Clinicians
    • Access to a GP and/or nurse for physical and mental health issues
    • Vocational assistance
    • Alcohol and other Drugs Counsellor
    • Family counselling
    • Participation in headspace workshops
    • Referral to hYEPP (headspace Youth Early Pyschosis Program)
    • Referral to another agency best suited to the young person’s/family’s needs

At times there may be a variations to the above as we understand that every person’s presentation and story is different.

Feedback + Client Wellbeing

Client Wellbeing Survey (h.A.P.I.)

DSC 545

As part of providing support, headspace will need to collect and record personal information about you that is relevant to your situation. The personal information will be recorded in a secure headspace database called headspace Applications Platform Interface or hAPI. Each time the young person attends headspace, they will be asked by reception if they would like to complete a hAPI Client Wellbeing Survey on an IPAD. These surveys are voluntary so if they don't feel like completing them each time they come in, then they don't have to. The client can also choose to skip questions or sign out at any stage during the survey.

The information will be used by headspace staff in their sessions with you to help provide you with the best support possible. It will also be used by headspace National Office to evaluate, conduct research and report on how well headspace is providing health services to young people. These activities will help us understand the characteristics and needs of young people using headspace services to make our service better. The data that will be used or disclosed by headspace for evaluation, research and reporting purposes will not identify individuals. Client's names will be removed and combined with information from other young people attending headspace. The information collected will be securely stored. Headspace staff will always ask for your permission before sharing this information with headspace National Office.  
If you have any questions regarding the hAPI Survey, please ask our friendly staff.

FeedbackDSC 534

headspace is committed to providing the best possible service to young people, their family and friends. We welcome and value your feedback so we can improve the services we provide.

There are a few ways that you can provide feedback to the Midland headspace:

The paper copies and electronic copies of the feedback forms are also kept in reception.

Thank you, we appreciate the thought and time that goes into providing all kinds of feedback.

Headspace National

If you would like to provide your feedback on a National Level:

Complete the feedback form here https://headspace.org.au/about-us/contact-us/ *this feedback will go directly to headspace National

headspace National Office: (03) 9027 0100

Fundraising + Donations

By making a donation to headspace you are helping us support thousands of young people across Australia. 

100% of donations go towards improving the mental health and wellbeing of young people in our local community.

Donation to headspace National:

Click here to complete the donation form for headspace National

Donation to headspace Midland:

    • Phone: (08) 9274 8860
    • Fax: (08) 9274 8859
    • Email: reception@headspacemidland.com.au
    • Address: Unit 7, 64 Morrison Road, Midland, Western Australia 6056 (Level 1 of Gilberts Fresh & Swan Valley Markets, Cnr of Keane St and Morrison Road)

Fundraising for headspace Midland:

If you, or someone you know is interested in fundraising for headspace Midland, then please contact us for all inquiries using the above details.

Donations go towards:

- providing presentations to your local schools & promoting our service

- purchasing merchandise and resources for young people

- funding towards workshops that are run at headspace Midland

Donations help in a range of ways but if you would like your donations to go to a specific area or two, you can inquire about your options by contacting headspace Midland.

Privacy, Consent + Confidentiality

Privacy and Confidentiality

Confidentiality policies can be confusing but it is also really important in developing a professional relationship with young people and this will be discussed early on during the assessment phase.

We work at the pace of the young person and involve them in all the decisions that are made. We will talk about this with them and keep them informed at all times which means that what they tell us won’t be shared with anyone else unless they say so, or if duty of care applies (see below).

We have a legal and an ethical commitment to duty of care.

  • If we think the young person is going to hurt themselves or someone else we can pass on information with the aim of preventing this from happening.  
  • If we believe that a young person is at risk of being seriously harmed by others, then we must contact the appropriate services.
  • We must tell the police if the young person has committed a serious crime.

Sometimes it’s helpful for us to talk with other agencies that the young person is involved in. If this is the case, we will ask for the client’s permission to contact them.

After each session the young person has with their headspace worker, the headspace worker will write some notes on what they have talked about. These notes are kept together in a file in a secure database or if we collect anything in hard copy it is stored in such a way that no-one else has access to it unless necessary.

If you would like a copy of our Privacy Policy, please request one. If you have any questions about confidentiality, please do not hesitate to ask a headspace staff member.

Consent and Confidentiality

headspace Midland is a voluntary organisation.

Health professionals can only carry out interventions for young people who give consent. It is therefore the young person’s decision as to whether or not they want support. Please note that this is something we will ask a young person when they attend.

 We will provide the young person and their support people with enough information about the service so that they can make an informed decision about consent, confidentiality and its limits.

If under 16:

A parent or legal guardian is the appropriate person to give consent to a young person under 16 accessing our service. However in some cases these young people can consent to accessing treatment/support without parent permission. Please speak with one of our headspace team members or request a copy of our policy if you would like to know more.

If over 16:

We will work with the young person to involve family and friends in ways that they are comfortable with, and that are likely to be beneficial to the young person’s mental health.

Downloadable consent forms below: